Registration Coordinator - Lead

Rancho Health MSO, Inc • Menifee, CA

8h

About The Position

The Registration Coordinator - Lead plays a pivotal role in managing and overseeing the registration processes for events, programs, or services within the organization. This position ensures that all registration activities are executed efficiently, accurately, and in a timely manner, contributing to a seamless experience for participants and stakeholders. The lead coordinator will supervise a team, providing guidance and support to ensure compliance with organizational policies and standards. They will collaborate closely with various departments to coordinate logistics, troubleshoot issues, and implement improvements to registration workflows. Ultimately, this role is essential in maintaining high levels of customer satisfaction and operational excellence in registration management.

Requirements

• Bachelor’s degree in Business Administration, Event Management, or a related field.
• Minimum of 3 years of experience in registration coordination or a similar administrative role.
• Proven experience leading or supervising a team in a fast-paced environment.
• Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously.
• Proficiency in registration software and Microsoft Office Suite (Word, Excel, Outlook).

Nice To Haves

• Experience with event management platforms such as Cvent, Eventbrite, or similar tools.
• Certification in project management or event planning (e.g., PMP, CMP).
• Familiarity with data privacy regulations such as GDPR or HIPAA, depending on the industry.
• Excellent interpersonal and communication skills to effectively liaise with diverse stakeholders.
• Ability to analyze data and generate actionable insights to improve registration processes.

Responsibilities

• Lead and manage the registration team to ensure smooth and efficient processing of registrations.
• Develop, implement, and maintain registration procedures and policies to optimize workflow and accuracy.
• Coordinate with internal departments and external vendors to facilitate event or program registration logistics.
• Monitor registration data for accuracy, completeness, and compliance with organizational standards.
• Provide training, support, and performance feedback to registration staff to enhance team effectiveness.
• Resolve participant inquiries and issues related to registration in a timely and professional manner.
• Generate and analyze registration reports to inform decision-making and continuous improvement efforts.
• Ensure data privacy and security protocols are strictly followed throughout the registration process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level