Registration Coordinator 1

The Ohio State University

69d

About The Position

The Ohio State University Medical Center is committed to improving access and service to customers. The Registration Coordinator functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm, and mutual respect. This position ensures access to OSUWMC physicians and services and coordinates and supports the functions of integrated patient access services as well as ensures proper data collection/support for scheduling, registration, benefit verification, and for compliance and statistical purposes. The Registration Coordinator is an expert in product, process, or service line area (physician appointment scheduling, OR/admission, full-service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services, and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries, and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, etc.

Requirements

• High school diploma or GED.
• PC knowledge and interpersonal, verbal, and written communication skills.
• Minimum 6 months experience in customer service or a healthcare environment.

Nice To Haves

• Bachelor's Degree or equivalent combination of education and experience in healthcare or physician practice.
• Experience with Windows, Excel, and Intranet/internet navigation tools.
• Medical terminology, coding, and third-party reimbursement experience.
• Ability to work in multiple systems for assigned tasks, management, and reporting.
• Strong problem-solving and presentation skills.
• High level of customer service skills.
• Able to prioritize and coordinate multiple tasks in a busy environment.

Responsibilities

• Ensure access to OSUWMC physicians and services.
• Coordinate and support the functions of integrated patient access services.
• Ensure proper data collection/support for scheduling, registration, benefit verification, and compliance.
• Provide accurate, up-to-date information regarding products, services, and general procedures.
• Schedule return appointments and/or other appointments as assigned.
• Gather accurate appointment, demographic, and insurance information.
• Provide support to physicians and consumers by coordinating requests.
• Solve routine and complex customer problems.
• Communicate regularly with clinical staff and medical secretaries.
• Create a positive first impression.

Benefits

• Comprehensive benefits packages including medical, dental, and vision insurance.
• Tuition assistance for employees and their dependents.
• State or alternative retirement options with competitive employer contributions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED