Registration Clerk

About the position

At Community Health Center of Southeast Kansas (CHC/SEK) we provide the compassionate, quality healthcare that patients deserve, regardless of their ability to pay. This position is part of the clerical team. This position is responsible for assuring the patient demographic information is accurate and complete. The quality of the data entry determines the accurate processing of patient accounts. This position's responsibilities may vary with clinic site. This position may be the first interaction that patients have with Community Health and practices should not create barriers to care.

Responsibilities

• Checks in/out patients and makes any follow-up appointments and addresses any questions they have regarding additional visits.
• Oversees the waiting area, coordinating patient movement, and presents any problems or irregularities to the supervisor.
• Enter accurate data on patient demographics, payer source.
• Obtain patient consents per the policy of CHCSEK.
• Demonstrates an understanding of insurance guidelines to obtain required information in order to assure that accounts are processed without denial.
• Ensures financial assistance applications are complete.
• Responds to patient's needs by obtaining available clinic resources such as translation services, patient navigator, or eligibility coordinator.
• Answer clinic phones providing excellent customer service, directing calls to the appropriate location.
• Open clinic building as appropriate and may secure clinic upon closing.
• Collects and processes patient payments to assure accurate posting on account and reconciliation of monies collected.
• Demonstrates understanding of the registration guidelines established for the specialties within the clinic.
• Schedule patients per policy.
• Understand dental terms and appointment types.
• Ensures receipt of dental prepayments for all services.
• Add dental case managers to all patients.
• Performs insurance verifications for behavioral health patients.
• Add behavioral case managers to all appointments.

Requirements

• High School diploma or equivalent.
• At least 1 year of experience in clinic, healthcare setting, or call setting, preferred.

Benefits

• Waived copays for most medical, behavioral health and pharmacy prescriptions at any CHC location
• Medical, Dental, Vision, and Voluntary Life Insurance
• Critical Illness, Accident, Short-Term Disability, and Pet Coverage
• Company paid life insurance and long-term disability
• Retirement Plan- 5% Employer Contribution
• Medical & Dependent Care Flexible Spending Accounts
• PTO- Starts accruing day 1 (Plus an additional 8 hours for your birthday!)
• Employee Assistance Program (EAP)
• CEU and License Reimbursements for eligible positions