Registration Clerk | 40 hours per week | Mental Health Clinic

Southeast Iowa Regional Medical Center•West Burlington, IA

16h•$19•Onsite

About The Position

A Brief Overview Performs a variety of clerical functions and tasks related to clinic specific needs. Provides timely and accurate information to patients and customers who call on the telephone to request information. Duties include pre-certifying with insurance companies, filing, scheduling, communicating with other members of the healthcare team, and maintaining records using the Electronic Health Record system. Greets patients and families when they arrive at the clinic. Verifies all pertinent demographic information that is required including data used for regulatory compliance. Collects co-pay and verifies correct insurance information at each visit.

Requirements

H.S. Diploma or General Education Degree (GED) or equivalent Required
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
Knowledge of economic and accounting principles and practices.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Understanding written sentences and paragraphs in work related documents.
Talking to others in a professional manner with awareness to tone and body language to convey information effectively.
The ability to communicate information and ideas in speaking so others will understand.
The ability to speak clearly so others can understand you.

Nice To Haves

Graduation from an accredited program for Medical Assistants Preferred
Medical Terminology Preferred
Previous healthcare experience Preferred
Prefer computer classes and/or experience Preferred

Responsibilities

Answer telephones, direct calls, and provide appropriate amount of information when taking messages for follow up.
Collect co-pays, co-insurance, past due balances and record transactions.
Collect, enter and verify patient information to include demographics and insurance.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints.
Scanning/import records to EMR and generate mailings.
Greets patient and families; provides a positive first impression.
Maintain inventory and supplies.
Operate office equipment.
Schedule/reschedule patient appointments according to provider preferences and template.
Strictly follow all health system rules, regulations and HIPPA guidelines.
Train other staff members to perform work activities, such as using computer applications.
Troubleshoot problems involving office equipment and computer software.
Utilize the health system phone and secure messaging.
Process patient requests appropriately, based on clinic-specific expectations. This may include receiving and relaying accurate, detailed medical information.
General understanding of insurance, eligibility as related to revenue cycle
Completing and obtaining accurate release of information.

Benefits

Competitive base pay
Matching retirement programs
Health, Dental and Vision plans
Health Savings and Flexible Spending Accounts
Employee discounts including car rental, cell-phone plans
Employer-paid, Long-Term Disability, Life, and AD&D
Paid time off (PTO)
Education Assistance Program
Employee Assistance Program
Employee Referral Bonus Program
Discounted cafeteria meals
Paid Parental Leave
Employee Service Recognition program
Voluntary plans including: Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital Indemnity