Registration Clerk/Patient Access - Full Time - Days
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About The Position
The Patient Access Representative greets patients, family, and visitors. This position is responsible for maintaining patient flow, scheduling appointments, registering patients, and operation of the switchboard. This includes verifying demographic, clinical, financial, and insurance information in the process of registering patients for service delivery, including the entry of patient/guarantor information in the patient accounting system, collection of patient signatures on all appropriate forms, and the imaging/copying/scanning of registration documents. Staff are expected to conduct online insurance eligibility/benefit verification, notify patient/guarantor of charge estimates when applicable, collect patient liabilities, and provide patient financial assistance paperwork when applicable. Acts as cashier in accepting payments from patients, insurance companies, staff, etc. The Patient Access Representative is expected to enhance the patient experience throughout all patient interactions, the majority of which will be face-to-face.
