Registration Associate - Urgent Care

Children's Healthcare of Atlanta • Dacula, GA

74d

About The Position

Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's. The position involves communicating with patients, families, physicians, quality review, clinical staff, and insurance companies to obtain information and insurance verification to ensure quality patient care and payment of hospital accounts. It also includes collaborating with the Appeals department to overturn claims denials and providing other registration, clerical, and billing support as required, including scheduling, chart creation, charge entry, scanning, and point-of-service collections.

Requirements

• 1 year of experience in healthcare or related clerical, accounting, or customer service experience.
• High school diploma or equivalent.

Nice To Haves

• College degree
• 1 year of experience in registration
• Certified Patient Account Representative (CPAR) or Certified Healthcare Access Associate (CHAA)
• Experience using patient registration systems, insurance verification systems, and/or Medicaid portals

Responsibilities

• Communicates with patients, families, physicians, clinical staff, and insurance companies to obtain information and insurance verification to ensure quality patient care and payment of hospital accounts.
• Interviews patients and families to obtain complete and accurate demographic and financial information and ensures all necessary questionnaires and forms are completed according to pre-determined requirements by government or regulatory agencies.
• Enters data into system for registration, billing, patient tracking, charge capture, and reconciliation in a fast, efficient way to minimize patient wait times.
• Verifies insurance coverage and/or validates authorizations if applicable.
• Explains regulatory financial requirements to patient or responsible party and collects/posts deposits or deductible amounts as required.
• Assists Patient Accounting by capturing accurate and compliant data elements to produce clean claims, preventing denials and delayed payments.
• Serves as liaison between patient and department staff by informing patients and families of procedures and delays, answering questions, offering assistance, relaying messages, and other services that patients and families may require.
• Ensures wait time communication occurs by updating schedulers and patient information tools as appropriate.
• Initiates and executes daily medical record maintenance while maintaining patient confidentiality.
• Schedules patient appointments when needed, including referral from faxes, phones, or other instructions and contacts physician offices to resolve discrepancies.
• Coordinates all aspects of scheduling including procedures, provider visits, and use of resources.
• Attends and participates in department meetings according to department standards and may serve on committees representing the department.
• Assists Supervisor and/or Manager by being available to teammates, acting as a resource to help complete complicated/complex tasks.
• Prescreens doctor's orders (scripts) received for new patients to ensure completeness/appropriateness of scheduled appointment.
• Coordinates subpoena process between court system, Child Protection Center, and legal department.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees