Registration Associate Call Center - Rensselaer, NY (ON SITE) - FT - DAYS

Trinity Health • Rensselaer, NY

257d • $17 - $21

About The Position

Call Center Registration Associate - Rensselaer - FT - DAYS If you are looking for a Registration position in a Call Center, this could be your opportunity. Here at St. Peter's Health Partner's, we care for more people in more places. This position is located in person at 295 Valley View Blvd Rensselaer, NY.

Requirements

• Multiple phone line experience
• Strong interpersonal and communication skills
• Problem analysis and problem solving
• Previous call center experience a plus
• Customer service oriented
• Attention to detail, multitasking
• Positive attitude and be self-motivated
• High School Diploma or GED
• Ability to lift 20 lbs.

Nice To Haves

• Bi-lingual speaking a plus but not required

Responsibilities

• Answer incoming calls and schedule appointments in accordance with set protocol
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company
• Data entry of new patient information into computer system
• Attend mandatory training sessions to stay updated on policy changes
• Identify and escalate priority issues
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED