Registration Assistant

Indian River State College • Vero Beach, FL

1d • $15

About The Position

Under direct supervision, you will play a crucial role in assisting students with registration, admission, and payments. Your responsibilities will include addressing student inquiries, processing applications and fees, evaluating documents, and providing essential clerical support. Indian River State College is a leading public institution located on Florida’s Treasure Coast, serving students across multiple campuses in four counties. We are dedicated to academic excellence, innovation, and community engagement, offering associate and bachelor’s degrees, workforce training, and continuing education programs. At The River, we believe every student’s and employee’s story matters. We value the different perspectives, experiences, and talents that come together on our campuses, creating a learning environment and workplace that’s supportive, inclusive, and inspiring. With flexible options online, on campus, and hybrid, we design learning experiences that meet students where they are and prepare them for real-world success. Programs like the Promise Program open doors by providing eligible students with tuition-free access, ensuring every learner has the opportunity to thrive. When you join Indian River State College, you become part of a forward-thinking and supportive community where your work truly matters. Your role is more than a job; it’s an opportunity to shape the future, uplift students, and be part of a mission-driven college that is changing lives every day.

Requirements

• Minimum of an Associate Degree required
• Minimum of two years of experience providing quality customer service
• Experience working with students or in an educational environment
• Proven experience with Microsoft Office and Windows applications to include Microsoft Access and Microsoft Excel as well as word processing experience
• Consistently demonstrate a positive, student-centered attitude
• Must demonstrate excellent verbal and written communications skills
• Basic cashiering and bookkeeping skills
• Experience working with a diverse population, including students, faculty, staff, and the public
• Ability to be well organized and self-motivated
• Ability to maintain strict accuracy and be detail oriented
• Identify needs of students in relationship to the student services desk, enrollment center, and welcome desk and follow up on needs without explicit direction
• Ability to remain calm and professional at all times, diffusing situations as necessary
• Ability to work independently as well as with others to solve problems efficiently.

Responsibilities

• Assist with workshops and create engaging newsletters and flyers.
• Direct students to the appropriate departments for admissions, course registration, and PERT testing.
• Help students with applications, verify Florida residency, and evaluate high school transcripts.
• Handle payments for college classes, tests, and other services, ensuring daily balances and secure transactions.
• Manage scheduling for vocational, supplemental, and non-credit courses, and process Dual Enrollment paperwork.
• Act as a bridge for students seeking Advising, Financial Aid, and Career Transfer Services.
• Enter and maintain student registration information, both electronically and in hard copy.
• Assist counselors and advisors with clerical tasks, coordinate office workflows, and manage room usage.
• Answer and direct calls on a multi-line telephone system.
• Perform other tasks as assigned to support the smooth operation of the college.
• Greeting all students and visitors to the A building lobby, providing a welcoming and informed presence at the student services’ welcome desk and enrollment center, and presenting a positive first impression
• Serving as the first point of contact for college inquiries and enrollment management in person and via phone and directing those inquiries appropriately
• Maintaining knowledge of all services provided by the Enrollment and Student Services Division to facilitate a point of entry to the student
• Answering questions relating to admissions, registration, course offerings, and degree programs
• Helping every student who applies to IRSC to complete all admissions requirements
• Assisting students with financial aid questions
• Cashiering
• Teaching students how to access online resources
• Assisting students with residency documentation and processing required registration paperwork
• Demonstrating the ability to communicate effectively and professionally with a diverse student population, within FERPA guidelines
• Consistently demonstrating sound professional judgment relative to individual students
• Preparing students to meet with their assigned advisor.
• Assisting the campus in cooperative projects to recruit, retain, and enhance the success of students.
• Assisting students with application and residency forms and documentation.
• Processing student payments.
• Describing classes and programs to students.
• Answering incoming telephone calls and walk-in inquiries.
• Assisting students with questions about course schedule and availability.
• Managing and coordinating paperwork flow to other offices at IRSC.
• Assisting with enrollment management services and activities, both on and off campus, to promote IRSC programs.
• Take responsibility for tasks, special projects, and assignments as directed.
• Performing duties and responsibilities as assigned by the Provost or Program Director.

Benefits

• Health & Wellness: Medical, dental, vision, flexible spending accounts, life insurance, supplemental plans, and access to our Employee Assistance Program (EAP).
• Affordable Coverage: PPO/HMO options starting at just $50/month for individual coverage and $180/month for family coverage.
• Retirement Security: Participation in the Florida Retirement System (FRS), plus tax-deferred annuities and Roth 403(b) options.
• Time for You: Generous paid vacation, personal, and sick leave to support work-life balance.
• Perks & Discounts: Reduced rates on services and tickets to local attractions.
• Growth & Development: Professional development programs, leadership training, and opportunities to advance your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree