Registration Assistant for the Division of Administration & Internal Compliance (AIC)

City of New York•New York City, NY

About The Position

The NYC Department Housing Preservation & Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love. - We maintain building and resident safety and health - We create opportunities for New Yorkers through housing affordability - We engage New Yorkers to build and sustain neighborhood strength and diversity. HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth. Under direct supervision of the Director of Registration Assistance Unit in the Division of Administration and Internal Compliance (AIC) in the Office of Enforcement and Neighborhood Services (OENS), the division would like to hire a Registration Assistant /Community Associate. As a Registration Assistant for the Division of Administration and Internal Compliance (AIC), you will be responsible for but not be limited to the following:

Requirements

High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
Education and/or experience which is equivalent to "1" above.

Nice To Haves

Strong interpersonal skills which allow effective direct communications with HPD officials, agency staff and external parties to which the office relates.
Ability to work under pressure and restrictive deadlines, in an atmosphere of intense activity.
Excellent analytical ability & research skills.
Strong Customer Service Focus.
Excellent verbal, writing and computer skills.
Bilingual a Plus -Spanish Preferred

Responsibilities

Accept and Process payments of various types of fees from owners of multiple dwellings and private dwellings in New York City who are statutorily required to annually register their properties with HPD in accordance with NYC Housing Maintenance Code, Sections 27-2097 through 27-2109
Monitor the Unit’s electronic in-box to ensure prompt response to written inquiries from owners, managing agents, elected officials and other city Agencies in regard to annual property registration issues
Liaison to and providing customer service through research, over the phone and in-person contact to owners and managing agents seeking information and assistance with property registration matters
Represent the Unit at outreach and community events such as Owner and Resource Fairs to enhance and increase the number or annual registrations
Process requests for certified copies, invalidations and not required to register forms
Review and evaluation of documents, submitted by building owners for accuracy and completeness
Perform special projects.

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