Registration Assistant for the Division of Administration & Internal Compliance (AIC)

City of New York • New York City, NY

5d

About The Position

Under direct supervision of the Director of Registration Assistance Unit in the Division of Administration and Internal Compliance (AIC) in the Office of Enforcement and Neighborhood Services (OENS), the division would like to hire a Registration Assistant /Community Associate. As a Registration Assistant for the Division of Administration and Internal Compliance (AIC), you will be responsible for but not be limited to the following:

Requirements

• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
• Education and/or experience which is equivalent to "1" above.

Nice To Haves

• Strong interpersonal skills which allow effective direct communications with HPD officials, agency staff and external parties to which the office relates.
• Ability to work under pressure and restrictive deadlines, in an atmosphere of intense activity.
• Excellent analytical ability & research skills.
• Strong Customer Service Focus.
• Excellent verbal, writing and computer skills.
• Bilingual a Plus -Spanish Preferred

Responsibilities

• Accept and process payments of various types of fees from owners of multiple & private dwellings in New York City who are statutorily required to annually register their properties with HPD in accordance with NYC Maintenance Housing Code; Sections 27-2097 thru 27-109.
• Performing data entry of various Property Registration documents and the processing and scanning of daily received mail.
• Liaison to and providing customer service through research, over the phone and in-person contact to owners and managing agents seeking information and assistance with property registration matters.
• Review and evaluation of documents, submitted by building owners for accuracy and completeness; perform special projects.
• Processing complaints received from 311 in regard to the Housing Maintenance Code;
• Conducting research and responding to inquiries from tenants and landlords regarding services, complaints and inspection results;
• Contacting landlords to inform them of emergency complaints and violations.
• Contacting owners/managing agents to provide notice of emergency repair generating violations and impending emergency repairs;
• Contacting tenants to verify if conditions have been corrected

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees