Registration and Scheduling Specialist

Bowen Center • Warsaw, IN

136d

About The Position

The Registration and Scheduling Specialist is responsible for taking incoming telephone calls for patients needing to schedule or register for appointments with Bowen Health. This includes gathering the necessary demographic and pay-source information, completing an admission screening which includes risk assessment. The position will schedule appointments with Bowen Health clinicians based on pay source and credentials.

Requirements

• High School Diploma or GED.
• One (1) year of customer service experience preferred.
• Valid driver's license and active auto insurance coverage.
• Satisfactory results from criminal and driving record background checks.

Nice To Haves

• Exceptional customer service skills.
• Excellent computer skills, including Work and Excel in a Microsoft Windows environment.
• Excellent organizational skills.
• Ability to thrive in a fast-paced and deadline driven environment.
• Preferred typing speed of 35 WPM.

Responsibilities

• Provide a positive experience for the first contact between Bowen Health and the patient calling for an appointment.
• Answer telephone within three (3) minutes so call is not transferred to voicemail.
• Return voicemails within twenty-four (24) hours when the message was left, with exceptions for calls on voicemails left on weekends.
• Enter referrals and call within twenty-four (24) hours to schedule for an appointment.
• Call online registrations within twenty-four (24) hours to schedule for an appointment.
• Collect patient pay source information and call to gather benefits before appointment date.
• Document all necessary information with minimal errors (spelling, transposing of numbers, & data in the wrong field).
• Verify all pay source for prospective clients and place information in the required area of the intake.
• Document all information provided by third-party payers.
• Refer prospective patients to appropriate service providers and, when necessary, send to Psychiatric Hospital for face-to-face evaluation.
• Enter doctor referrals and online registrations within twenty-four (24) hours.
• Make the first call to clients to schedule intake appointments.
• Other duties as assigned.

Benefits

• Equal Opportunity Employer
• Commitment to fostering an inclusive, diverse and respectful workplace.
• Compliance with all applicable laws, including the ADA and OSHA regulations.
• Reasonable accommodations for qualified individuals with disabilities.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED