Registration and Program Assistant

University of Oregon•Eugene, OR

37d•$19 - $28•Onsite

About The Position

Are you organized, people-centered, and energized by helping programs run smoothly from first inquiry to final follow-up? Join our Continuing Education (CE) team and play an essential role in delivering meaningful learning experiences to the community. As the Registration and Program Assistant, you'll support both the Registration & Payment Team and a wide range of Continuing Education programs. You'll be the welcoming face of the Baker Downtown Center, providing exceptional front-line service to participants, community members, and partners across CE. In this role, you'll manage daily operations at the front desk while navigating CE's proprietary database to handle registrations, payments, and inquiries with accuracy and care. You'll collaborate with program staff to provide information, troubleshoot questions, and ensure participants have a smooth and positive experience from start to finish. You'll take part in many phases of program support, from assisting with marketing and creative needs to coordinating logistics, committee support, and general administrative tasks. You'll also supervise a team of 2-4 student employees, helping them deliver high-quality customer service and ensuring front office operations run efficiently. This position follows a standard weekday schedule and reports directly to the Associate Director for Continuing Education. You'll work closely with internal CE teams, campus partners, and members of the public to deliver accessible and engaging continuing education opportunities. If you thrive in a dynamic environment, enjoy helping people, and take pride in creating organized and seamless experiences, we'd love to have you on our team.

Requirements

Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents; OR
An Associate's degree in Office Occupations or Office Technology; OR
Graduation from a private school of business with a Certificate in Office Occupations or Office Technology and one year of general clerical experience.
Ability to communicate effectively.
Ability to manage multiple tasks on varying timelines.
Strong computer skills with knowledge of Microsoft Office, databases, and MAC operating systems.
Strong commitment to maintaining confidentiality.
Ability to provide excellent customer service and work with accuracy in an environment with frequent interruptions.
Attention to detail, ensuring a high level of accuracy and follow-through.

Nice To Haves

Bachelor's degree.
Two years of customer service experience.
Supervising or lead experience.
Experience with registration and payment processing.
Experience working with SQL database software or portal.

Responsibilities

Serve as the primary staff member at the Baker Downtown Center reception area, delivering professional and welcoming customer service to program participants and the public.
Process registrations and payments through CE's database, ensuring accuracy and efficiency. Respond to participant inquiries and provide program-specific information.
Support a wide variety of CE programs through scheduling assistance, communication, committee support, and general administrative follow-through.
Assist in the development and distribution of marketing materials and collaborate with CE's creative services team to support program outreach.
Hire, train, and supervise 2-4 front office student employees, ensuring consistent, high-quality service and operational coverage.
Provide broad administrative assistance to the CE sub-unit, helping to maintain smooth daily operations across numerous operational areas.

Benefits

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off.
For more information about benefits, visit our website.

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