Registrar

Access Community Health Centers, Inc.•Dodgeville, WI

19h•$20•Onsite

About The Position

Registrars are the first point of contact with the patients of Access Community Health Centers. Assisting patients via phone or in clinics. Registrars will work effectively to resolve patient issues, register and schedule appointments, enter and verify patient demographics and insurance information, route messages to clinic staff, and support department and interdepartmental workflow as needed. Individuals must ensure consistent processes while delivering great experiences through compassionate interactions. Extensive knowledge of Access Community Health Centers is required to better address patient concerns, questions and course of action. Outstanding customer service, compassion and empathy are critical in this role. This position will be onsite at 103 E Fountain St, Dodgeville Wi

Requirements

A high school diploma or equivalent
Proficiency in Microsoft Office (Word, Excel, Outlook)
Experience using a personal computer with strong keyboarding and typing skills
Ability to think critically and multitask in a high-volume, fast-paced call center environment

Nice To Haves

A minimum of one year of customer service, telephone, or reception experience
Previous experience scheduling or registering medical/dental appointments
Fluency in English and Spanish
Experience with EPIC or other electronic health record (EHR) systems

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Long and short-term disability insurance
401(k) retirement plan (100% vested with employer match)
Paid time off program (hours given upfront for vacation, personal and sick time)
Paid holidays
Tuition reimbursement
Flexible spending plans
Health savings account
Transportation program
Childcare referral program
Employee Assistance Program (EAP)