Registrar

Peace River Center•Lakeland, FL

10d

About The Position

The Registrar is responsible for providing front-office support, managing client intake paperwork, scheduling, insurance verification, and financial documentation. This role ensures accurate data entry, compliance with insurance requirements, and excellent customer service across multiple outpatient locations. General Expectations: In the performance of their respective tasks and duties, all employees are expected to conform to the following: Fully understand and consistently exhibit all of Peace River Center’s Core Values, while fostering the same while conducting all business related activities. Perform quality work within deadlines, independently or with supervision. Interact professionally with other employees, clients, and vendors. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees, departments, and organizations. Adhere to company and program dress code standards. Maintain professional computer literacy and safeguard all protected health information. Maintain a friendly disposition and good personal hygiene. This may not be a complete list of job responsibilities; additional duties may be required. Essential Duties/Requirements/Activities: Verify the insurance for the patient or understand services provided which require insurance preauthorization and which carriers require preauthorization for inpatient and outpatient services and obtain the necessary authorization from the insurance carrier. Complete patients financials including authorizations for insurance. Identifying and ensuring that the initial authorization necessary for payment are obtained for client services. Complete client registration forms and update all required forms annually. Check in clients for scheduled appointments. Schedule and confirm client appointments. Accurately input and update client information in the electronic system. Verify insurance eligibility prior to services. Collect co-pays and process payments. Answer and direct incoming calls professionally. Verify insurance requirements for services, including identifying carriers requiring preauthorization for outpatient services, and obtaining necessary authorizations. Complete patient financial documentation, including insurance authorizations, ensuring initial authorizations necessary for payment are obtained for client services. Reconcile daily charges and payments received; prepare daily bank deposits. Greet patients and visitors in a professional, welcoming manner. Answer incoming calls, interview clients over the phone, complete data entry and scheduling process, and update client records as needed. Distribute forms for voluntary admissions and evaluation and assist with all lobby services. Ability to review, record, and report information relevant to authorizations. Travel to various outpatient offices to assist with registration staff shortages as needed.

Requirements

High School Diploma/ GED
1 year Customer Service Experience
Excellent written and verbal communication skills.
Highly motivated, able to learn quickly and prioritize multiple tasks.
Proficient in Word, Excel, electronic health record (EHR) systems and the ability/willingness to learn other applications.
Typing- Minimum 45-50 wpm.
Ability to sit for long periods of time.
Excellent data entry skills.
Excellent organizational skills.
Ability to make competent, independent decisions relating to the business office.
Proactive approach to problem resolutions.
Ability to review, record and report information relevant to insurance and authorizations.
Ability to clearly discuss and train staff to discuss clinical/financial information with third party payers, coworkers, and clients.
Ability to handle multiple tasks and prioritize effectively.
Ability to manage stressful situations and maintain professionalism.
Ability to prioritize tasks, handle incoming calls, and manage heavy telephone traffic.
Ability to interview clients professionally over the telephone and in the clinic
Ability to complete accurate data entry and make updates in the account as necessary.
Ability to schedule new and existing appointments in the electronic health record
Ability to complete insurance verifications and update financials, and fee schedule as necessary.
Review all daily reports and make updates in client accounts as necessary.
Ability to work independently and in team settings.
Comply with all Peace River Center Policies and Procedures and attend all mandatory training.
Must have reliable transportation

Nice To Haves

1-2 years of experience in healthcare registration, insurance verification, or medical billing strongly preferred.
Bilingual – Spanish preferred

Responsibilities

Verify the insurance for the patient or understand services provided which require insurance preauthorization and which carriers require preauthorization for inpatient and outpatient services and obtain the necessary authorization from the insurance carrier.
Complete patients financials including authorizations for insurance.
Identifying and ensuring that the initial authorization necessary for payment are obtained for client services.
Complete client registration forms and update all required forms annually.
Check in clients for scheduled appointments.
Schedule and confirm client appointments.
Accurately input and update client information in the electronic system.
Verify insurance eligibility prior to services.
Collect co-pays and process payments.
Answer and direct incoming calls professionally.
Verify insurance requirements for services, including identifying carriers requiring preauthorization for outpatient services, and obtaining necessary authorizations.
Complete patient financial documentation, including insurance authorizations, ensuring initial authorizations necessary for payment are obtained for client services.
Reconcile daily charges and payments received; prepare daily bank deposits.
Greet patients and visitors in a professional, welcoming manner.
Answer incoming calls, interview clients over the phone, complete data entry and scheduling process, and update client records as needed.
Distribute forms for voluntary admissions and evaluation and assist with all lobby services.
Ability to review, record, and report information relevant to authorizations.
Travel to various outpatient offices to assist with registration staff shortages as needed.