Registrar

Goodwill Industries of Middle Tennessee•Nashville, TN

15d

About The Position

The Registrar is responsible for the accuracy, security, and integrity of all academic records and registration processes at the Goodwill Career & Technical Academy (GCTA). This role oversees student enrollment, class scheduling, record maintenance, documentation issuance, data reporting, and compliance with internal and external requirements. The Registrar serves as a key liaison between students, instructors, Career Navigators, Program Managers, and administrative leadership to ensure seamless program delivery and exceptional student service. The ideal candidate demonstrates strong organizational, analytical, and communication skills and is committed to upholding Goodwill’s mission, values, and inclusive learning environment. This position plays a vital role in supporting student success, program quality, and overall operational effectiveness. The Registrar will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment in every action and interaction with team members, donors, customers, management and persons served.

Requirements

Bachelor degree in Education, Business Administration, Office Management, or a related field.
4+ years of experience in student records, office administration, or program coordination.
Experience with CaseWorthy or other student information systems.
Experience working in workforce development, vocational training, or nonprofit education settings.
Strong organizational and record-keeping skills.
High level of confidentiality, integrity, and attention to detail.
Proficiency in Microsoft Office (Word, Excel, Outlook); comfort with databases and online tools.
Able to proficiently use Microsoft Word, Excel, Outlook, Internet and can learn new software as needed such as Caseworthy, and other Goodwill provided software.
Able to market Goodwill services to employers, referral sources and potential clients.
Strong written and oral communication skills including ability to be able to communicate effectively with internal and external customers.
Able to coordinate and schedule multiple activities, projects and work schedules.
Able to learn new processes quickly and possess strong organizational skills.
Strong customer service and interpersonal skills.
Strong time-management skills and must be able to pay attention to detail.
Able to establish and maintain contact with the community.

Responsibilities

Maintain accurate, complete, and confidential student academic records in CaseWorthy and other approved data systems.
Ensure timely and compliant documentation of enrollment, attendance, academic progress, completions, certifications, and withdrawals.
Issue and maintain official records including transcripts, completion certificates, credentials, and class rosters.
Monitor prerequisite completion (OSHA 10, Physical Ability Test, Program Assessments, etc.) and flag incomplete or missing requirements.
Issue and maintain documentation including transcripts, completion certificates, and class rosters.
Support intake workflow by collaborating with Career Navigators and Instructors.
Maintain accurate program capacities and waitlists, assist with student placement and enrollment adjustments.
Generate and submit student data reports for internal use, grants, and external partners.
Ensure confidentiality and safeguard sensitive information.
Coordinate reporting for graduation rates, completion and employment outcomes, and grant-funded program metrics.
Support audits, evaluations, and compliance reviews as required.
Assist in the development, publication and maintenance of academic calendars, class schedules and program timelines
Support instructors by maintaining current class rosters, credential tracking logs, and necessary documentation for instructions.
Send follow up messages to students.
Serve as the primary point of contact for CaseWorthy functionality related to student records, reporting, and workflows.
Collaborate with program leadership to refine intake, registration, and completion of workflow for improved efficiency.
Coordinate with Career Navigators, Instructors, and Program Managers to ensure smooth intake-to-completion workflow.
Help prepare materials for Advisory Council meetings, accreditation processes, and stakeholder reporting.
Manage historical record archiving and retrieval.
Review registration related policies and procedures and provide recommendations for continuous improvement.
Support cross-functional teams in improving students' services, retention strategies, and program continuity.
Perform other duties as assigned.