Registrar - West Heart Institute

Mercy Health BSMH • Harrison, OH

90d

About The Position

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities. The Registrar performs accurate front desk workflows in the physician practice setting, including patient registration, scheduling, phone triage, cash handling and check-in/check-out, while maintaining a high level of professional customer service.

Requirements

• Required minimum education: High school diploma or GED.

Responsibilities

• Performs front office operations, such as registering all patients in a timely manner who have not been pre-registered who will receive services.
• Maintains current knowledge of all insurance cards and billing necessities to obtain accurate demographic, financial, and clinical information and signatures from patients (or POA) as determined by Medicare, State and Federal guidelines.
• Collects copays as applicable and attempts to collect any outstanding debt to facility/practice.
• Performs pre-registration as needed before the patient arrives.
• Ensures required patient forms are current and advises patients on how to complete forms.
• Schedules all patients who need a physical exam/appointment.
• Demonstrates standards of excellence in care in all interactions, for both internal and external customers.
• Conducts appointment reminder confirmation calls and triages phone messages to appropriate departments.
• Performs office administrative duties and maintains office supplies for sufficient inventory and office equipment for proper functioning.
• Keeps work area clean, neat, organized, professional and presentable as this is a first impression for patients.
• Manages various work queues in the Electronic Medical Record (EMR).
• Manages the front office patient flow by collaborating with other staff and providers.
• Accurately balances the cash drawer and petty cash and completes end of day finance procedures, including the daily deposit.

Benefits

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED