Registrar Services Specialist I

Texas A&M University System • Laredo, TX

83d • $17

About The Position

The Registrar Services Specialist I provides administrative and operational support to include updating student records, implementing customer service initiatives, conducting training sessions, entering grade changes, and updating degree programs. This position involves reviewing documents and forms for completeness, tracking files for follow-up, and distributing them for review. The specialist will research and resolve complex issues, respond to inquiries, input data, and update electronic databases. Additionally, the role assists with the administration of financial processes, advises on student accounts, and may coordinate and perform training. Other duties may include supporting records management operations, evaluating transcripts, advising students on academic progress, and assisting with graduation activities.

Requirements

• Bachelor’s degree from an accredited institution of higher education.
• One year of experience in student services, retention, advising or other related area.
• Strong computer knowledge.
• Knowledge of general office practices and procedures.
• Ability to communicate effectively, orally and in writing.
• Ability to interact effectively and professionally with the general public and the students served.
• Ability to plan, organize, and perform tasks accurately and independently.
• Strong time-management skills.
• Ability to maintain confidentiality and abide by federal, state, system, and institutional rules and regulations.

Responsibilities

• Reviews documents and forms for completeness and tracks files for follow up and distributes for review.
• Researches and resolves complex issues and responds to inquiries.
• Inputs data and updates electronic databases.
• Assists with the administration of financial processes.
• Advises, investigates, problem-solves and resolves questions and issues about student accounts.
• May coordinate and perform training.
• Supports the operations of records management while complying with federal, state, and university management retention policies.
• Receives and evaluates transcripts and credit by examination results of existing students.
• Enters transfer work into student records transfer credit system while maintaining general transfer equivalencies.
• Responds to inquiries from other campus officials, students, and other institutions concerning transfer credit.
• Provides advising and examines academic records of students to determine progress towards degree and eligibility for graduation.
• Disseminates information to students regarding program admission criteria, course registration options, and degree completion.
• Teaches students regarding program monitoring and planning based on catalog requirements.
• Assists with graduation activities and final checkouts.
• Participates in professional development opportunities to enhance advising knowledge and record management skills.

Benefits

• Equal Opportunity/Veterans/Disability Employer.
• Professional development opportunities.

What This Job Offers

• Career Level: Entry Level
• Education Level: Bachelor's degree