Registrar Scheduler Front Desk

Mount Nittany Health • State College, PA

70d

About The Position

Performs administrative activities associated with patient office visits. Actively participates as a member of the healthcare team to engage patients, families, and caregivers in the coordination of patient care.

Requirements

• High School diploma or equivalent.
• Completion of a Medical Office Professional program or equivalent preferred.
• One year of experience preferably in medical practice or clinical setting.
• Excellent customer skills are essential.
• Knowledge of physician office procedures, medical terminology, grammar and spelling.
• Working knowledge of office equipment such as copiers, fax machines, telephones and computers.
• Ability to sort and file materials by alphabetic and numeric systems.
• Ability to speak clearly and communicate effectively and to read, understand and follow written and verbal instructions.
• Ability to record messages and patient data accurately.

Responsibilities

• Greets and checks in patients, verifies and updates insurance information and provides patient with any necessary information.
• Assists patients with ambulatory difficulties.
• Screens visitors, verifies appointments, responds to inquiries and directs them to the appropriate area.
• Interviews new patients, records information required for registration and creates and enters the information in a computer account.
• Answers telephone calls, takes messages, responds to inquiries and transfers calls as appropriate.
• Responds to emergency calls per established procedures.
• Schedules, coordinates and re-schedules patient appointments via computerized scheduler.
• Relays updates to staff and maintains and updates provider's schedules.
• Totals charges, collects payments, and issues receipts to the patient and schedules future appointments as applicable.
• Balances cash payments and cash on hand per the cash control procedure at end of shift.
• Answers questions regarding patient appointments, testing, accounts and charges or refers to appropriate staff.
• Instructs patients on preparation for office visits, special procedures and insurance requirements.
• Obtains insurance referrals or financial waiver documentation, as required.
• Prepares and mails new patient information packets and other office related correspondence.
• Ensures reminder telephone calls were made through the automated system and makes follow-up calls as necessary.
• Ensures call forwarding to/from answering service daily.
• Maintains work area in a neat and orderly manner and ensures office supplies are at optimal level.
• Distributes various forms to patients such as test results, prescriptions, etc.
• Participates in quality improvement activities and processes.

What This Job Offers

• Education Level: High school or GED