Registrar (Registration/Scheduling/Medical Scheduler)
About The Position
Registrars are the first point of contact for patients of Access Community Health Centers, assisting primarily via phone in a centralized call center located within the administrative offices. This role involves registering and scheduling appointments, entering and verifying patient demographics and insurance information, routing messages to clinic staff, and supporting interdepartmental workflows as needed. Registrars must ensure consistency in processes while delivering exceptional patient experiences through compassionate and professional interactions. Strong critical thinking, multitasking abilities, comfortable using computer and web applications, and the capacity to thrive in a fast-paced environment are essential. This role is based onsite at our call center and is not eligible for remote or hybrid work
Requirements
- A high school diploma or equivalent
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Experience using a personal computer with strong keyboarding and typing skills
- Ability to think critically and multitask in a high-volume, fast-paced call center environment
- Proof that you are fully vaccinated is a condition of employment. Access Community Health Centers will provide reasonable accommodations to individuals who cannot be vaccinated because of a disability or sincerely held religious beliefs when doing so does not compromise the safety of others or impose an undue hardship on our organization.
Nice To Haves
- A minimum of one year of customer service, telephone, or reception experience
- Previous experience scheduling or registering medical/dental appointments
- Fluency in English and Spanish
- Experience with EPIC or other electronic health record (EHR) systems
Responsibilities
- registering and scheduling appointments
- entering and verifying patient demographics and insurance information
- routing messages to clinic staff
- supporting interdepartmental workflows as needed
- ensure consistency in processes
- delivering exceptional patient experiences through compassionate and professional interactions
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Long and short-term disability insurance
- 401(k) retirement plan (100% vested with employer match)
- Paid time off program (hours given upfront for vacation, personal and sick time)
- Paid holidays
- Tuition reimbursement
- Flexible spending plans
- Health savings account
- Transportation program
- Childcare referral program
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
