Registrar - Patient Registration HSD - PRN

Stormont Vail Health•Topeka, KS

45d•Onsite

About The Position

Registration staff graciously greet all patients and visitors to Stormont Vail. Provide a positive image to customers by creating a friendly atmosphere while collecting all necessary patient and visit related information in a courteous manner for the visit. Complete clerical and reception duties in a welcoming fashion focused on meeting customer needs. Completes process workflows and financial discussions in an efficient manner while adhering to organizational and regulatory standards.

Requirements

High School Diploma / GED Required
1 year Experience in customer service. Required
Experience in a healthcare setting. Required

Nice To Haves

Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines. (Preferred proficiency)
Identifying problems and reviewing related information to develop and evaluate options and implement solutions. (Preferred proficiency)
Able to learn and understand basic medical terminology used in the department. (Preferred proficiency)

Responsibilities

Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail.
Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents.
Complete check-in and admission functions based on service area.
Complete financial discussions including providing patient estimates and payment collections.
Validate patient identity and apply patient safety armbands.
Assist patients in completing state required documentation and database entry based on service area.
Answer department phone, answer questions or transfer caller to appropriate area as needed.
Provide and explain all required handouts as appropriate.
Complete basic real time eligibility insurance validation.
Escort patients to treatment area.
Complete various clerical and office duties as required based on service area.
Correct system registration level edits in a timely manner.
Understand and follow the Stormont Vail confidentiality policy, always maintaining the confidentiality of patients, co-workers and volunteers.
Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
Performs other duties as assigned