Registrar- Patient Registration, Full-Time, Vineland

Inspira Health Network • Vineland, NJ

120d

About The Position

The Patient Access Registration Representative is primarily responsible for providing a comprehensive, proactive, and 'Patients First' experience to all patients and visitors at Inspira Health. Demonstrates outstanding customer service skills to investigate, triage and resolve patient issues, ensuring patient's visit is an outstanding experience. Additionally, the Patient Access Registration Representative completes the registration of all patients, ensuring that all points of registration (Emergency Room, Outpatient, SDS and Admitting) are obtaining accurate patient information and that patients are made aware of hospital policies and procedures. Receives and records accurate demographic, financial and insurance information for all patients registered. Verifies all insurances in HDX system and determines the patient's financial responsibility amount via Recondo, the hospital insurance estimation tool. Requests and collects the patient responsibility amount at time of service, if applicable through our PatientCo application. Reviews and explains hospital consent form and all required registration documents to patients, according to department scripting, in addition to securing patient signatures on forms.

Requirements

• High School Diploma or equivalency required.
• Some college and/or CHAA certification preferred.
• Demonstrated experience in providing exceptional customer service and conflict resolution.
• Hospital and Insurance registration experience preferred.
• Excellent communication and organizational skills.
• Interest in learning new technology and troubleshooting minor technical issues.
• Bi-lingual (Spanish) a plus.
• Base knowledge of medical terminology, ICD-10, and CPT coding preferred.
• Computer proficiency required with typing skills of 30-40 WPM.

Responsibilities

• Provide a comprehensive and proactive 'Patients First' experience to all patients and visitors.
• Demonstrate outstanding customer service skills to investigate, triage, and resolve patient issues.
• Complete the registration of all patients at various points of registration.
• Ensure accurate patient information is obtained and communicate hospital policies and procedures.
• Receive and record accurate demographic, financial, and insurance information.
• Verify insurances in HDX system and determine patient's financial responsibility.
• Request and collect patient responsibility amount at time of service.
• Review and explain hospital consent forms and registration documents to patients.

Benefits

• Comprehensive benefits offerings including health insurance, retirement plans, and paid time off.
• Opportunities for learning and career growth within the organization.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: High school or GED