Registrar Main

Southern Ohio Medical Center•West Union, OH

95d•Onsite

About The Position

Works under the supervision of the Patient Registration Supervisor. The Registrar's primary job function is to be responsible for greeting patients in a professional way and performing an orderly, efficient registration process, collecting out of pocket copays. Produces a self pay estimate on self pay patients. Responsible for the safeguarding of the public relations of the hospital and confidentiality of its records by consistent professional conduct. Collects Required Medicare and Joint Commission Requirements. Reviews Medical Necessity, provides patient education related to the Registration Processes and Insurance Guidelines. Works with each Ancillary Departments of the hospital to ensure seamless excellent customer service is delivered. Answers questions and offers other information as requested to provide a patient focused service and positive impression of the organization. Performs other duties as assigned.

Requirements

High School Diploma or successful completion of an equivalent High School Exam Required
One to three months of related work experience is preferred
Service oriented, interpersonal and communication skills required.
Show ability and knowledge of data entry and must be familiar with and have the ability to use relevant computer programs associated with Registration/Central Scheduling.
Requires close concentration and use of the Information Systems for significant periods of time.
Must be familiar with and have the ability to use relevant office equipment/systems.
Must be able to multi-task.

Nice To Haves

Previous registration knowledge preferred
Medical terminology and insurance knowledge preferred
Knowledge of CPT/ICD10 preferred
Knowledge of medical terminology, anatomy and physiology, and billing requirements preferred.
Above average level of spelling is necessary to ensure accuracy of data collected and entered into the Hospital's Information Systems.

Responsibilities

Greets the patient and addresses the needs of both patients and visitors.
Answers the telephone within three rings, immediately checks voicemail.
Collects/verifies accurate financial and clinical data every registration.
Communicates and comprehends hospital registrations, scheduling, admitting, and/or testing procedures and processes.
Collects customers' Out of Pocket, co-pays, and deductible expenses and payments as appropriate.
Performs accurate patient registrations per department standards. Achieve "A" at yearly performance evaluation.
Maintains various departmental records as directed by the Supervisor.
Assists in the training and education of employees.
Verifies patients pre-registration for accuracy and updates the registrations as needed.
Scan applicable registration documents into the Imaging System.
Scans a copy of the insurance cards on every registration.
Identifies specific needs and directs them to the appropriate agency for assistance.
Collects patient email address and assists with Patient Portal Facility enrollment.
Completes Medicare Secondary Payer Questionnaire for every Medicare Patient.
Demonstrates a thorough understanding of all insurances with an above average knowledge of Medicare, MSP, and billing guidelines.
Ensures that all general office duties are completed, such as, but not limited to, mailing, filing/scanning, paperwork process, maintaining ordering supplies.
Performs other duties as assigned.