Registrar - Emergency Services - KCH

Knox Community Hospital • Mount Vernon, OH

419d

About The Position

The Registrar for Emergency Services at Knox Community Hospital is responsible for the accurate entry of patient demographic and third-party payer information into the hospital information system (HIS). This role is crucial for creating compliant patient medical records and maximizing third-party reimbursement. The position requires timely bedside registration, facilitating admitting registration, and operating the hospital switchboard while adhering to organizational policies and regulatory requirements.

Requirements

• High school diploma or equivalent.
• Outstanding customer service and telephone communication skills.
• Ability to adjust to rapid change.
• PC literate with skills in Windows, email, and internet navigation.
• Excellent typing skills.
• Ability to prioritize, problem solve, and multi-task.
• Ability to work independently while supporting a team environment.
• Ability to perform professionally during high stress and high patient volume times.
• Schedule flexibility to assist in 24-hour coverage.

Nice To Haves

• Medical terminology and basic ICD9 and CPT coding skills preferred.
• Knowledge of third party payer processes preferred.

Responsibilities

• Accurate entry of patient demographic and third party payer information into the HIS.
• Accurate entry of patient demographics and testing information into the scheduling system.
• Distinguish patient types and perform accurate registration process for the specific type.
• Timely distribution of patient information.
• Maintain accurate statistical information.
• Facilitate admitting registration.
• Offer resources to patients or their representatives in need of financial assistance.
• Screen self-pay patients for the hospital financial program.
• Investigate and resolve all returned mail.
• Independently operate the switchboard, facilitating all calls, codes, and alarms.
• Monitor security cameras.
• Collect co-pays.
• Comply with all local, state, and federal regulations.
• Assume responsibility and accountability for individual knowledge, skills, performance, and behavior in accordance with hospital standards.
• Utilize measures to promote and maintain patient, visitor, and personnel safety.
• Maintain confidentiality of patient, employee, physician, and organization information.
• Support the mission, values, and vision of the organization.
• Assist in the orientation and training of new personnel and students.
• Demonstrate knowledge of disaster/emergency procedures and respond appropriately.
• Obtain all demographic and third party payer information and generate documentation for a seamless patient record and billing process.
• Perform outpatient registration functions evenings, weekends, and holidays.
• Assist in other areas within the department as needed.
• Participate in staff meetings, educational programs, committees, QI activities, and mandatory in-services.
• Demonstrate initiative in personal/professional development.
• Present a professional image.
• Assist with control of costs through the judicious use of human and material resources.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED