Registrar Emergency Center Casual

Corewell Health • Royal Oak, MI

92d

About The Position

Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 is accountable to ensure a smooth timely registration/admission process by obtaining accurate individual demographic, clinical and insurance data; collecting co-pay/deductible, residual and prior balances, perform initial financial screening on all self-pay & out of network patients and then referring them to the Financial Advisors as necessary while providing optimal customer satisfaction; reception; and provides patient way finding as required.

Requirements

• High School Diploma or equivalent.
• 1 year of relevant experience customer service role or health care industry.
• Must be 18 years of age, as required to co-sign legal documents (hospital consent forms, etc.).
• Proficient in medical terminology and has assimilated the proficient typing requirements (30 words/min).

Nice To Haves

• Experience with Windows, Excel, Word, Outlook, EPIC, Electronic Eligibility System and various websites for third party payers for verification.

Responsibilities

• Greet customers promptly with a warm and friendly reception.
• Direct patients to appropriate setting, explaining and apologizing for any delays.
• Maintain professionalism and diplomacy at all times, following specific standards as defined in the department professionalism policy.
• Register patients for each visit type and admit type and area of service via EPIC (Electronic Medical Record- EMR).
• Collect and document all required demographic and financial information.
• Accurately and efficiently performs registration and financial functions to include: Thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data.
• Obtain the appropriate forms and scans into the medical record as per department protocol.
• Scrutinize patient insurance(s), identifies the correct insurance plan, selects appropriately from the EPIC and documents correct insurance order.
• Apply recurring visit processing according to protocol.
• Verify patient information with third party payers.
• Collect insurance referrals and documents on EPIC.
• Communicate with patients and physician/office regarding authorization/referral requirements.
• Obtain financial responsibility forms or completed electronic forms with patients as necessary.
• Review/obtain/witness hospital consent forms, and Notice of Privacy Practices with patient/family.
• Screen outpatient visits for medical necessity.
• Provide cost estimates.
• Collect and document Advance Directive information, educating and providing information as necessary.
• Collect and document Medicare Questionnaire, issue Medicare Inpatient Letter & Medicare Off-site Notifications as required by Government mandates.
• Scan appropriate documents.
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
• Screen all patients self-pay & out of network patients using the EPIC tools.
• Provide information for follow up and referral to the Financial Advisor as appropriate.
• Initiate payment plans and obtain payment.
• Informs and explains to patients/families all applicable government and private funding programs and other cash payment plans or discounts.
• Incorporate POS (point of service) collection processes into their daily functions.
• Utilize audits and controls to manage cash accurately and safely.
• Transcribe written physician orders, communicating with physician/office staff as necessary to clarify.
• Determine & document ICD-10 codes.
• Perform medical necessity check and issue ABN as appropriate for Medicare primary outpatients.
• Affix wristbands to patients, prepare patient charts.
• Manage/prepare miscellaneous reports, schedules and paperwork.
• Maintain inventory of supplies.
• May facilitate scheduling in identified areas for ancillary testing.
• Mark duplicates Medical Records for merge: identify potential duplicate records to determine that the past and current records are truly the same.
• Utilize all system resources and contact patient if necessary.
• May act as a preceptor to a newer staff member.
• Maintain or exceed the department specific individual productivity standards, collection targets, quality audit scores for accuracy productivity, collection and standards for registrations/insurance verifications.
• Provide excellent service to our clinical and 'downstream' departments and physicians as users of our registration services.
• Contribute to process improvement activities to support an efficient patient and process flow.
• Perform clerical duties including typing, filing, mailing, calling patients to form groups or to obtain case history, copying, faxing, receiving payments and funding applications.
• Maintain or exceed the Corewell Health Customer Service Standards: Service, Ownership, Attitude, and Respect.
• Provide every customer with a seamless, flawless Corewell Health experience.
• Remain compliant with regular TB testing & Flu vaccination per Hospital requirements.

Benefits

• Comprehensive benefits package to meet financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and more.
• Optional identity theft protection, home and auto insurance, pet insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees