Mercy Health-posted 3 months ago
Part-time • Entry Level
Cincinnati, OH

The Registrar performs accurate front desk workflows in the physician practice setting, including patient registration, scheduling, phone triage, cash handling and check-in/check-out, while maintaining a high level of professional customer service. This role involves registering all patients in a timely manner who have not been pre-registered and will receive services. The Registrar maintains current knowledge of all insurance cards and billing necessities to obtain accurate demographic, financial, and clinical information and signatures from patients (or POA) as determined by Medicare, State and Federal guidelines. Responsibilities also include collecting copays, performing pre-registration, ensuring required patient forms are current, and scheduling patients for physical exams/appointments. The position requires demonstrating standards of excellence in care in all interactions, conducting appointment reminder confirmation calls, and triaging phone messages to appropriate departments. Additionally, the Registrar performs office administrative duties, maintains office supplies, keeps the work area clean and organized, manages various work queues in the Electronic Medical Record (EMR), and collaborates with other staff and providers to manage front office patient flow. The role also includes balancing the cash drawer and petty cash and completing end-of-day finance procedures, including the daily deposit.

  • Perform accurate front desk workflows including patient registration and scheduling.
  • Handle phone triage and cash handling.
  • Check-in/check-out patients while maintaining professional customer service.
  • Register all patients in a timely manner who have not been pre-registered.
  • Maintain knowledge of insurance cards and billing necessities.
  • Collect copays and attempt to collect outstanding debts.
  • Perform pre-registration as needed before patient arrival.
  • Ensure required patient forms are current and assist patients in completing forms.
  • Schedule patients for physical exams/appointments.
  • Conduct appointment reminder confirmation calls.
  • Triage phone messages to appropriate departments.
  • Perform office administrative duties and maintain office supplies.
  • Keep work area clean, neat, organized, and professional.
  • Manage various work queues in the Electronic Medical Record (EMR).
  • Collaborate with staff and providers to manage front office patient flow.
  • Accurately balance cash drawer and petty cash.
  • Complete end-of-day finance procedures including daily deposit.
  • High school diploma or GED.
  • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible).
  • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts.
  • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders.
  • Tuition assistance, professional development and continuing education support.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service