Registered Nurse

MEDNORTH HEALTH CENTER•Wilmington, NC

24d•$68,000 - $91,000•Onsite

About The Position

The Registered Nurse (RN) is responsible for serving as a liaison/connector between the patient, care team, and the Patient Access Team. This position will help to bridge conversations with patients and remove barriers that prevent them from accessing same day or immediate care. In addition, the RN will conduct telephonic and/or face-to-face triage to patients for immediate or follow up access for same day and/or follow up appointments based on immediate care needs. The RN will assess, plan, implement, coordinate, monitor, and evaluate the healthcare options available for the patient based on their triaged needs with the goal of eliminating barriers to access and increasing the likelihood of improvement to the health status of identified populations across the practice. The RN is responsible for assessing patients and determining their level of need for medical assistance. The RN will evaluate a patient using the criteria that will include the type of injury or illness, its severity, symptoms, patient explanation of emergency, and vital signs. This position may typically be the first point of clinical contact for patients visiting the center.

Requirements

Licensed as an RN in the State of North Carolina.
Functions within the NC Board of Nursing Nurse Practice Act.
Current BCLS certification; American Heart or American Red Cross HealthCare provider only.
Three years of experience working in a healthcare facility.
Cognitive reasoning.
Clear thinking in high-pressure situations.
Ability to prioritize and withstand pressure of continual work with variable requirements.
Ability to concentrate and maintain accuracy despite frequent interruptions.
Critical thinking and organization skills, problem solving, and reasoning capabilities.
Must understand medical terminology and possess accurate keyboarding skills.
Must have the ability to use standard office equipment, including computers, photocopiers, and facsimile machines.
Must possess the ability to learn, understand, and use internet insurance eligibility systems.
Basic knowledge of excel spreadsheets.
Excellent interpersonal and customer service skills.
Excellent telephone etiquette.
Teamwork and communication skills essential.
Treat all patients, co-workers, and managers with courtesy and respect.
Possess the ability to work autonomously.
The employee is expected to attend work on a daily basis and to be at work on time.
The employee is expected to be a team player.
The employee is expected to report absences in accordance with personnel policies and procedures.
The employees’ work is expected to be accurate, neat, and thorough, and completed on time.
The employee is expected to have a positive attitude, be cooperative, and considerate of others.
The employee is expected to be dependable and is expected to accept responsibility for assignments and duties given.
The employee is expected to dress and act in a professional manner and adhere to all safety standards.
The employee is expected to participate in staff meetings, be courteous and polite with patients and other staff.
The employee is expected to maintain confidentiality.

Nice To Haves

Five years’ experience in healthcare facility; experience working in a FQHC/CHC or similar organization; bilingual preferred.
Bilingual preferred with cultural sensitivity necessary to work with a diverse patient and staff population

Responsibilities

Perform patient assessment either on the phone or face to face as needed to determine emergency treatment, appropriate appointment scheduling, etc.
Initiate emergency treatment if necessary.
Responsible for the management of clinical care and clinical support services for patients that present to the clinic either via in person or via telephone.
Consults and communicates as necessary, on a need-to-know basis, any patient information with nurses, physicians, clinical associates, non-clinical staff, supervisors, and department heads etc.
Summarizes assessment data and makes a triage decision which is documented and communicated to other patient care providers.
Communicates all questions related to care from patients to the proper clinical team.
Intervenes with proper nursing techniques, procedures and safety precautions to meet the individual needs of patients
Ensures that physician's orders are transcribed and implemented in a timely manner in accordance with policies and procedures.
Administers medication according to proper nursing techniques and procedures for all approved routes of administration.
Utilizes pharmacology knowledge and available resources to include drug reaction and overdose in administering medications.
Ensures that prescribed medications are administered as ordered using the approved MNHC formulary.
Documents administration of medication on the EMR in accordance with MNHC policies and procedures at time of administration.
May assist the Chief Medical Officer and Quality Director in development of appropriate quality improvement programs and monitoring project outcomes
May represent the organization as liaison to state related health care organizations
Responsible for the implementation and documentation of state/government funding programs including but not limited to Title X, Women’s Cancer Screening, etc.
Participates in departmental strategic operational planning including staffing and fiscal management
May be asked to partner with Director of Nursing to support training and development of MA’s or RN’s
Works well with others and can discuss, in a professional manner, issues that come up with staff
Responds to Codes and emergencies in a timely manner.
Works as scheduled.
Maintain cleanliness of work areas and re-stock as needed.
Maintains CEUs as required by NC Board of Nursing.
Assists in training/precepting new personnel.
Attends all meetings, in-services, and training activities.
Completes annual required training hours as mandated by MNHC policy.
Reports all staff safety issues to the Director of Nursing as soon as possible.
Other duties may be assigned.