Registered Nurse | Triage | CentraCare Connect

CentraCare•Saint Cloud, MN

34d•$34 - $51•Hybrid

About The Position

Find your purpose as a Registered Nurse in Triage at CentraCare Connect! This position is responsible for fielding and triaging patient telephone calls and contacts related to medical needs in the CentraCare Connect Call Center as well as evaluating and renewing prescription refill requests following the established prescription renewal protocols and processes, to ensure patient safety. This requires conducting patient assessments and providing safe and effective telephone advice, care instructions, care management, care plans and directions to the appropriate level of care for patients. Expectations of this role include providing exceptional customer service, treating all callers with dignity and respect, striving to anticipate and meet the needs of patients, following established prescription renewal protocols and processes, and working collaboratively with other call center staff to achieve quality and performance standards. Age appropriate care is provided to patients and families. Supports and implements patient safety and other safety practices as appropriate. Maintains professional competencies by attending educational programs, participates in professional organizations, subscribing to the reading professional journals or other appropriate activities. Schedule: Part-time 40 hours every 2 weeks. Evenings | 4-8hr shifts (start times between 3:30pm and 4:30pm.) Every 4th weekend (4pm-12:30am.) Expectations are to work two Fridays per month (1 prior to scheduled weekend) with one Monday off per month. Remote after approximately 40 hours in-office for training Pay and Benefits: Starting pay is $33.98 per hour; exact wage determined by years of related experience and education level. Pay range: $33.98-$50.96 per hour 3 of 4 Baylor incentive pay of 15%; Night Shift Differential Part-time benefits: medical, dental, PTO, retirement, employee discounts and more ! Qualifications: Graduate of an accredited school of nursing required; Bachelor's Degree in nursing preferred. Registered Nurse licensure (RN) current in the State of Minnesota. Basic Life Support (BLS) Current American Heart Association (AHA) Healthcare Provider card per established policy. Phone/clinical triage experience preferred. Electronic Medical Record Experience preferred. Previous knowledge of anticoagulation therapy standards and practice preferred. Must have ability and skills to communicate information to providers, nursing staff and patient. Strong organization skills and ability to work independently and in a team setting with minimal supervision. Ability to maintain customer service standards. CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employer.

Requirements

Graduate of an accredited school of nursing required
Registered Nurse licensure (RN) current in the State of Minnesota
Basic Life Support (BLS) Current American Heart Association (AHA) Healthcare Provider card per established policy
Must have ability and skills to communicate information to providers, nursing staff and patient
Strong organization skills and ability to work independently and in a team setting with minimal supervision
Ability to maintain customer service standards

Nice To Haves

Bachelor's Degree in nursing preferred
Phone/clinical triage experience preferred
Electronic Medical Record Experience preferred
Previous knowledge of anticoagulation therapy standards and practice preferred

Responsibilities

fielding and triaging patient telephone calls and contacts related to medical needs
evaluating and renewing prescription refill requests following the established prescription renewal protocols and processes, to ensure patient safety
conducting patient assessments and providing safe and effective telephone advice, care instructions, care management, care plans and directions to the appropriate level of care for patients
providing exceptional customer service
treating all callers with dignity and respect
striving to anticipate and meet the needs of patients
working collaboratively with other call center staff to achieve quality and performance standards
providing age appropriate care to patients and families
supporting and implementing patient safety and other safety practices as appropriate
maintaining professional competencies by attending educational programs, participates in professional organizations, subscribing to the reading professional journals or other appropriate activities