Registered Nurse

Franciscan Alliance, Inc.

10d•Onsite

About The Position

Just who is the RN Phone Triage? A person who thrives in a fast-paced, busy environment. A person who is able to efficiently answer calls, listen and determine the best course of action – and do it all day long. A person who can work through the voice mails and the in-basket and make sure each patient touched is helped pleasantly and properly. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT Monday to Friday 8am to 5pm schedule working in a Cardiology Service line IHP is a great place to work, with caring leadership, supportive coworkers, strong triage training, competitive pay, and a fun culture with regular spirit days, food, and activities In-Person position Work with physicians, nurses, and patients to answer questions about medications, health education, and medical advice within your scope of practice Help patients schedule appropriate appointments Maintain accurate records of all patient and physician communications Retrieve and respond to phone messages promptly based on medical priority Document all incoming calls following department procedures Follow up on patient requests in a timely manner Submit new prescriptions and refills electronically or by fax as ordered by the physician Serve as a resource for clinic staff on medical information, patient assessment, and nursing care Scan documents as needed Obtain pre‑certifications and prior authorizations Provide test results to patients

Requirements

Associate's Degree Nursing/Patient Care
Registered Nurse (RN) - State Licensing Board

Nice To Haves

Bachelor's Degree Nursing/Patient Care
1 year Nursing/Patient Care in acute care or ambulatory settings
Basic Life Support Program (BLS) - American Heart Association

Responsibilities

Work with physicians, nurses, and patients to answer questions about medications, health education, and medical advice within your scope of practice
Help patients schedule appropriate appointments
Maintain accurate records of all patient and physician communications
Retrieve and respond to phone messages promptly based on medical priority
Document all incoming calls following department procedures
Follow up on patient requests in a timely manner
Submit new prescriptions and refills electronically or by fax as ordered by the physician
Serve as a resource for clinic staff on medical information, patient assessment, and nursing care
Scan documents as needed
Obtain pre‑certifications and prior authorizations
Provide test results to patients