Registered Nurse Urgent Care

UF Health•Yulee, FL

About The Position

Under the supervision of the Ambulatory Administrator or Director, Manager and Medical Director, utilizes the Nursing Process to provide care, coordination of care and patient education to a group of patients, using the medical home mode. Assists providers in the provision of quality healthcare. Assignments are performed appropriately to age and developmental level of patients being served. Provides excellent customer service in a team-based environment

Requirements

1 year - Emergency or Critical Care - required
Registered Nurse (RN) - required - at time of hire
Basic Life Support (BLS) - required - at time of hire
Advanced Cardiovascular Life Support (ACLS) - required at time of hire
PALS Certified - required - at time of hire
Associates Nursing- required

Nice To Haves

1 year - Ambulatory care setting - preferred
Bachelor's Nursing - preferred

Responsibilities

Communication - Recognizes the need to make the exchange of critical information in a warm, welcoming and attentive manner. Make a personal connection that leads to excellent patient care and a positive experience for all customers.
Practices all applicable items on the Hospitality Checklist at https://bridge.ufhealth. org/hospitality/resources/
Achieves: Respects the patient's rights to privacy and confidentiality. Does not discuss patient care/employee information in public areas; maintains patient/employee information in a secure location. Actively listens to customers; insures customers understand both verbal and written communication. Uses appropriate body language and is hospitable in both oral and written communication.
Exceeds: Is a role model in exhibiting all aspects of the communication standards on the hospitality checklist. The employee is acknowledged frequently for observable actions in his/her communications to customers. Maintains composure and provides compassion and empathy even when faced with hostility from others and/or other stressful conditions and anticipates customers' need for follow-up communication.
Hospitality - This domain incorporates the company value, "Caring." Employees are exhibiting hospitality when they are acting as hosts and are creating a welcoming, warm, and safe environment for patients, visitors, customers, and co workers.
Standards of Behavior in this domain include: First Impressions, Etiquette in Shared Spaces, Way-Finding, Patient & Customer Interaction, AIDET Communication, Patient Wait Times, Noise Levels, Patient & Visitor Problem-Solving.
Teamwork - Works cooperatively with co-workers, volunteers, medical staff and other team members to achieve goals.
Practices all applicable items on the Hospitality Checklist at https://bridge.ufhealth. org/hospitality/resources/
Achieves: Helps and supports others in their efforts to solve customer problems and accomplish UF Health's goals, including patient/customer transition to next point of contact; listens to the concerns of the team, and communicates appropriately; shares information and own expertise with others to help others accomplish group goals; gives credit and recognition to others who have contributed to the team; supports and acts in accordance with final group decisions even when such decisions may not entirely reflect one's own position. Maintains respectful interactions with team members and treats colleagues with courtesy and respect. Recognizes coworker's accomplishments and acknowledges their successes on behalf of the team. Manage-up co-workers' contributions to the team.
Exceeds: Helps to keep levels of team performance and morale high even during periods of intense pressure and high work volume; looks for alternative ways to work with others that will create better results and working relationships; solicits a diversity of perspectives on issues and uses ideas contributed by team members to shape decisions; breaks down barriers or organizational boundaries to ensure team's success. Is seen by co-workers as a role model in improving the appearance of the immediate work site as well as improving the appearance of the facilities outside of the immediate work site.
Professionalism/Responsibility - This domain incorporates the company values, "Integrity," "Quality," and "Accountability." Employees are exhibiting professionalism and responsibility when they act as ambassadors of UF Health and ensure that their integrity, appearance, work environment, and quality of work improve patient and customer perceptions, and UF Health's reputation.
Standards of Behavior in this domain include Personal Responsibility, Physical Appearance & Presentation, and Appearance & Maintenance of Work Areas.
Job Requirement - Expected Performance - Assists the clinician in delivering quality patient care including measuring vital signs, obtaining history, initiating EMR progress note and updating allergy, medication and problem lists. Performs or assists with dressing changes, pulse oximetry, respiratory treatments, point of care testing, vision & hearing screens, and other required procedures as indicated.
Administers vaccines, medications and treatments as ordered by provider and within scope of practice. If in a clinic that serves pediatric patients, ensures vaccines are stocked and in compliance with Vaccines For Children/Florida SHOTS program. Vaccines For Children responsibility applies in clinics that participate in the program.
Plans and implements age-appropriate care based on assessment, diagnosis, standard of care, medical treatment plan, and progress toward desired outcome. Assesses individual physical, psychosocial and developmental needs of patients.
Identifies patient/family education needs for growth, development, safety, nutrition, and wellness; coordinates or delivers training and evaluates the effectiveness of the teaching plan.
Accurately and efficiently documents findings, plans and interventions in the electronic medical record. Evaluates the effectiveness of care and documents subsequent changes to plan in the patient medical record.
Acquires and maintains knowledge and skills in nursing practice to contribute to the professional development of self, peers, colleagues, and others.
Anticipates and performs preliminary specimen collection and CLIA waived lab testing as indicated (e.g. Urinalysis, rapid strep, hemoglobin, lead, etc.).
Provides phone triage and coordination of scheduling urgent appointments as indicated.