Registered Nurse-Triage-Gilroy

Ingenesis Group•Gilroy, CA

2d•$115,000 - $125,000

About The Position

InGenesis is seeking an Urgent Care Registered Nurse to join our team in support of our client. In this essential role, you will collaborate with physicians and care teams to deliver patient-centered care for a diverse, often underserved population. As an urgent care registered nurse and physician extender, you'll assess symptoms, coordinate care, and guide patients to appropriate services via phone, video, or secure messaging—helping reduce emergency visits, ease provider workload, and improve outcomes. Key Responsibilities Conduct telephone or video-based assessments to evaluate patient symptoms and determine urgency of care for adult and pediatric patients using standardized clinical protocols. Utilizing critical thinking to assign triage levels, provide evidence-based recommendations, and refer to appropriate care settings (e.g., clinic appointment, urgent care, ED) Identify urgent cases and facilitate timely provider follow-up, same-day appointments, or emergency services as needed. Document triage assessments, nursing interventions, and patient instructions accurately in the electronic health record (EPIC) Collaborate with physicians, advanced practice providers, and care teams to coordinate timely follow-up Escalate high-risk situations to clinical leadership as appropriate Educate patients on chronic disease management, medications, and health promotion Participate in quality improvement initiatives and regular staff meetings via video conference Maintain current knowledge of clinical protocols and community health resources Provider Extender Support: Act as a clinical extension of the provider by: Conducting pre-visit chart prep Gathering histories and vitals Assisting in procedures Communicating provider care plans to patients Provide nursing interventions per standing orders and provider direction (e.g., medication administration, wound care, immunizations). Monitor labs, diagnostic results, and medication refills, and follow up with patients as directed by the provider. Care Coordination and Panel Management: Collaborate with case managers, behavioral health, dental, and pharmacy staff to coordinate wraparound services. Participate in daily huddles and multidisciplinary case reviews to ensure continuity of care. Assist in outreach and care gap closures (e.g., immunizations, cancer screenings, chronic disease management). Patient Education and Advocacy: Deliver culturally sensitive education on medications, chronic conditions, and preventive care. Empower patients to participate in shared decision-making and self-care, particularly those with complex or chronic conditions. Quality Improvement & Population Health: Contribute to UDS and HEDIS measure performance through proactive panel management. Help identify patients due for follow-up based on registries or risk stratification tools. Support implementation of evidence-based workflows to improve access and health outcomes.

Requirements

Current and unrestricted RN license in the State of California
Minimum of 2 years of clinical nursing experience, with preference for outpatient, family medicine, urgent care, emergency or medical/surgical nursing
Strong critical thinking, clinical judgment, decision-making skills, communication, and documentation skills
Proficient in using EHR systems and telehealth technologies, preferably EPIC.
Ability to work independently in a fast-paced, remote setting.
Experience working in an FQHC or with underserved populations strongly preferred
Knowledge of trauma-informed care, motivational interviewing, and culturally responsive practices

Nice To Haves

Certification in Telephone Triage or Ambulatory Care Nursing (e.g., AAACN).
Bilingual capabilities English and Spanish, Vietnamese, or Mandarin highly desirable
Experience in telephone triage or remote nursing strongly preferred
Experience with chronic disease management or behavioral health.

Responsibilities

Conduct telephone or video-based assessments to evaluate patient symptoms and determine urgency of care for adult and pediatric patients using standardized clinical protocols.
Utilizing critical thinking to assign triage levels, provide evidence-based recommendations, and refer to appropriate care settings (e.g., clinic appointment, urgent care, ED)
Identify urgent cases and facilitate timely provider follow-up, same-day appointments, or emergency services as needed.
Document triage assessments, nursing interventions, and patient instructions accurately in the electronic health record (EPIC)
Collaborate with physicians, advanced practice providers, and care teams to coordinate timely follow-up
Escalate high-risk situations to clinical leadership as appropriate
Educate patients on chronic disease management, medications, and health promotion
Participate in quality improvement initiatives and regular staff meetings via video conference
Maintain current knowledge of clinical protocols and community health resources
Conducting pre-visit chart prep
Gathering histories and vitals
Assisting in procedures
Communicating provider care plans to patients
Provide nursing interventions per standing orders and provider direction (e.g., medication administration, wound care, immunizations).
Monitor labs, diagnostic results, and medication refills, and follow up with patients as directed by the provider.
Collaborate with case managers, behavioral health, dental, and pharmacy staff to coordinate wraparound services.
Participate in daily huddles and multidisciplinary case reviews to ensure continuity of care.
Assist in outreach and care gap closures (e.g., immunizations, cancer screenings, chronic disease management).
Deliver culturally sensitive education on medications, chronic conditions, and preventive care.
Empower patients to participate in shared decision-making and self-care, particularly those with complex or chronic conditions.
Contribute to UDS and HEDIS measure performance through proactive panel management.
Help identify patients due for follow-up based on registries or risk stratification tools.
Support implementation of evidence-based workflows to improve access and health outcomes.