Registered Nurse (RN) | Call Center

Avera • Sioux Falls, SD

3d • $28 - $41

About The Position

Responsible for applicable assessment, triage, planning, education on interventions/options, education and evaluation of outcomes. This role provides support and follow-up calls per outlined protocols, facilitating referrals to local physicians and community services and ensures hand-offs between services are completed.

Requirements

• The individual must be able to work the hours specified.
• To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds.
• Registered Nurse (RN) - Board of Nursing
• An active license in the state of practice.

Responsibilities

• Completes assessment of patient with pertinent health data.
• Collects caller symptoms/reason for all to analyze assessment data to provide caller with sound nursing assessment and alternatives following the nursing process and Avera Medical Call Center Assessment Guidelines/Triage criteria, policies and procedures.
• Analyzes the assessment data in determining problem focus, triage disposition, and appropriate referral.
• Identifies expected outcome individualized to the caller/patient and explains the expected outcome to gain cooperation & understanding.
• Develops nursing care plans by obtaining medical histories; documenting patient condition, psychological status, and influencing social factors; developing a nursing diagnosis; establishing care objectives; defining nursing interventions, schedules and timetables.
• Refer caller/patient appropriately to medical care, hospital-based services or community resources as identified in plan of care.
• Collaborates with clinics, departments, and providers to obtain and communicate vital patient information for continued care.
• Documents patient care services by charting in patient and department records.
• Maintains competence in nursing capabilities outlined by leadership.

Benefits

• Student Loan Repayment: Position may be eligible for Avera’s Student Loan Repayment Program, which helps you pay off your loans and save money. Each month an extra payment of $167 (up to $10,000) from Avera will help pay down your principal balance faster.
• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed