About The Position

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South. Performs a verbal assessment with the patient, family, and/or guardian prior to admission via a phone interview. Collects the patient's medical history from previous medical records. Works closely with the anesthesia department in coordinating the patient's needs. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence. A Brief Overview Performs a verbal assessment with the patient, family, and/or guardian prior to admission via a phone interview. Collects the patient's medical history from previous medical records. Works closely with the anesthesia department in coordinating the patient's needs. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence. Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity. Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community. Within any role at Methodist Le Bonheur, you can play a rewarding and fulfilling part in helping us provide high-quality, innovative and compassionate care to the people of Memphis and the Mid-South. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Our goal is to improve every life we touch, including our Associates. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South, and we value the dedicated individuals who play such a crucial role in helping us fulfill our mission. With Methodist Le Bonheur, you’ll be recognized and rewarded, treated with respect and given many opportunities to learn, grow and build a fulfilling career. Because we’re not at our best until you are at yours.

Requirements

  • Associates Degree Nursing
  • Registered Nurse Tennessee - Tennessee Board of Nursing
  • Possess good verbal and written communication skills
  • Possess good phone interview assessment, nursing assessment, critical thinking/problem solving, and teaching/counseling skills
  • Possess strong computer skills and experience with electronic medical records
  • Ability to work in a self-directed environment with little supervision
  • Telephone voice/speech pattern is articulate and has a pleasant tone
  • Demonstrate professional demeanor
  • Ability to work as a member of a team
  • Possess organizational skills and ability to prioritize tasks to facilitate a smooth flow of the workload

Nice To Haves

  • Bachelor's Degree Nursing
  • O.R., SDS, or PACU setting 1-3 years

Responsibilities

  • Demonstrates clinical expertise with regards to age specific populations, including neonates, pediatrics, adolescents, and adults
  • Practice appropriate telephone assessment skills, balancing quality work with efficient use of time and resources.
  • Perform appropriate telephone assessment with patient, family, and/or guardian prior to admission, communicating information obtained to appropriate team members.
  • Alert anesthesia team and/or surgeon of lab results, physical assessment, or special needs of the patient with medical problems prior to date of surgery.
  • Communicate pre-operative instructions, arrival time, NPO instructions, and other pertinent information to patients, families, and/or guardians
  • Respond to telephone inquiries regarding expressed needs of the caller in a timely and helpful manner
  • Thoroughly documents all call encounters in an accurate, concise, and timely manner
  • Participate in quality, process, and practice improvement activities as requested
  • Performs other job functions as assigned or requested.

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

Associate degree

Number of Employees

5,001-10,000 employees

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