Registered Nurse - RN Triage Call Center - PRN-Remote

Ochsner Health • New Orleans, LA

265d • Remote

About The Position

This job works within the framework of the Nurse Practice Act and exhibits professional responsibility and accountability for own practice. Serves patient, customers, and physician customers according to company guidelines. Communicates the summary of patient encounters to patient's physicians, and records all interactions with patients, families, and physicians, and submits these timely to the leader. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Requirements

• Registered nurse diploma.
• 2 years of relevant experience.
• Current RN License in the state of practice.
• Computer skills and dexterity for data entry and retrieval of patient information.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Excellent interpersonal skills.
• Good judgment skills and ability to handle difficult situations.
• Excellent organizational skills and time management skills and ability to be self-directed.
• Ability to work a flexible work schedule (e.g. 24/7, weekend, holiday, on call availability) and travel throughout and between facilities.

Nice To Haves

• Associates or bachelor's degree in nursing.
• Pediatric and/or emergency department experience.
• Telehealth nursing experience.
• Certification in Telehealth Nursing.

Responsibilities

• Triages symptom-based calls per approved protocols for patients.
• Reports results through EPIC system for purposes of tracking and quality assessment.
• Provides approved general health information to public caller, assessing needs for information by public callers, and provides information from approved sources.
• Exhibits effective communication skills with patients, physicians and others, communicating in a professional, calm and positive manner.
• Assumes responsibility for professional development and maintaining required clinical knowledge, technical skills, training, and credentials.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as required.

Benefits

• Ochsner Health is an equal opportunity employer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ochsner Health is proud to be an Employer of Choice.
• Ranked one of Newsweek's list of America's Greatest Workplaces for Diversity of 2024.
• Becker's Healthcare listed Ochsner Health as 150 Top Places to Work in Healthcare.
• Awarded Culture Awards for Purpose and Values and Healthcare Industry by Top Workplace.
• Ranked as a 2023 Top Workplace in the USA.
• Earned 2022-2023 Great Place to Work Certification™.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: Associate degree