Registered Nurse (RN) Supervisor - Care Management

Dartmouth-Hitchcock Health•Lebanon, NH

About The Position

Supervises the care management operations and serves as lead, clinical resource, role model and extension of management to uphold policies, procedures and practices. Acts as first point of contact for collaboration on real-time interdepartmental issues. These are just a few highlights of being a nurse at Dartmouth Hitchcock Medical Center and Clinics in New Hampshire. We have loan repayment up to $20,000. We offer Relocation Assistance and a Housing Coordinator to take on the burden of finding a home. We offer generous tuition reimbursement. We have a very popular "earned time" plan. We have extensive CEU/Training programs. Our 8,000 ft Patient Safety and Training Simulation Center is state-of-the-art. Our nurses serve as central figures in the success of our system through our shared governance nursing model. We offer a rigorous, research-focused environment. Dartmouth Hitchcock's Nursing Continuing Education Council is accredited as a provider of continuing nursing. education by the American Nurses Credentialing Center. Why are we so unique? We are a nationally recognized Academic Medical Center set right in the middle of the White Mountains of New Hampshire. We recognize that “quality of life” means different things to different people, but we are very confident you will love it here as we have beautiful, rural and suburban housing options, world-class primary, secondary, and graduate schools, hundreds of lakes, thousands of miles of hiking trails and some of the best skiing in the country. This all means you can be a happy nurse with more quality time with friends, family, pets or maybe just quiet hikes by yourself. Our idea of traffic in the “Upper Valley” of New Hampshire is a line on the ski mountain at the chair lift. Read more about Dartmouth Health and why YOU should work here. The Dartmouth Health system stretches over New Hampshire and Vermont and offers the quintessential New England experience. With no income or sales tax, this beautiful area combines history, industry, and business and has been ranked consistently as one of the best places in the US to live and work. Anchored by the academic Dartmouth Hitchcock Medical Center in Lebanon, NH, the system includes the NCI-designated Dartmouth Cancer Center, Dartmouth Health Children’s; member hospitals, and 30 Dartmouth Hitchcock ambulatory clinics across the region. With destinations like Boston, New York, the seacoast, and ski country within driving distance, the opportunities - both career and personal - truly make New Hampshire the ideal place to work and play. Applicants are encouraged to visit our nursing career site to learn more and apply: Please visit: https://dhnursing.org/nursing-careers/ Dartmouth Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, gender identity or expression, or any other characteristic protected by law.

Requirements

Graduate from an accredited Nursing Program required.
Bachelor’s Degree (e.g. BSN, BA, BS) at time of hire, or degree expected within 36 months of hire.
2 years of progressive responsibility within an acute care setting required.
Must obtain and maintain clinical competencies within assigned unit.
Excellent written, verbal and computer skills required.
Interpersonal and customer service skills, with the ability to communicate effectively with individuals and groups at various organizational levels and with various disciplines.
Demonstrated abilities with problem solving, leadership, communication, fiscal responsibility and teamwork.
Ability to work effectively in groups of employees and with patients and patient families is essential.
Licensed Registered Nurse with NH eligibility required.
Basic Life Support (BLS) upon hire

Responsibilities

Assigns staff to daily tasks taking into consideration DHMC and system hospital capacity, call volumes, anticipated patient movement, and staff skill mix
Provides real-time monitoring of volumes and workload and acts as front-line resource to staff
Addresses potential barriers to effective capacity coordination and works to mitigate barriers
Facilitates workflow processes and flow optimization, quality assurance and protocol compliance
Ensures that telemedicine lines utilizing call center/triage service meet service line standards for turnaround time, accuracy, support, coordination of care, clinical documentation and communication, and customer service.
Participates in the development and reporting of measures of success and evaluation of clinical/operational outcomes
Communicates problems that may compromise patient care to the appropriate departmental leadership
Provides management/leadership in crisis situations to prevent or minimize disruption of services
Participates in performance management of staff members to include coaching, preparation of performance evaluations and performance management process. Initiates disciplinary action as appropriate.
Addresses conflicts as they arise. Involves unit leadership, medical leadership and/or House Supervisor as appropriate.
Acts as liaison with outside hospitals regarding capacity coordination in the system
Acts as delegate of nurse manager in assigned projects, committees and meetings
Performs other duties as assigned