Registered Nurse RN Pediatric Patient Navigator

Banner Health • Mesa, AZ

11d

About The Position

At Banner Health we take great care of our patients because we have a great physician(s) who truly care for our patients, and an engaged staff that makes it happen every day for our patients. Going the extra mile is the minimum for us. The Florence Family Practice(s) take a simple approach to health care, the better we care for our co-workers and staff, the better care we can provide to our patients. If you are looking to be challenged, work with a large team that is focused on getting the absolute best results for patients. Join our dynamic team in a pivotal administrative role primarily supporting Banner Health's Fetal Program. This position offers a unique opportunity to make a meaningful impact without direct patient care, focusing instead on essential coordination and administrative functions that keep our specialized programs running smoothly. You'll collaborate closely with operations teams, providers, and patient care coordinators to ensure seamless care delivery for our most vulnerable patients and their families. Your responsibilities will span critical functions including triage coordination, scheduling, patient tracking and reporting, NICU discharge planning, and serving as a vital communication link between pediatric specialty offices, inpatient teams, patients, and families. This role is ideal for an organized, detail-oriented professional who thrives in a fast-paced healthcare environment and wants to contribute to exceptional pediatric cardiac care through expert administrative support and care coordination. If you're passionate about supporting families through complex medical journeys and excel at multitasking in a collaborative team environment, this position offers a rewarding career opportunity with one of the nation's leading healthcare systems. Schedule: Monday-Friday, 8am-5pm At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care. POSITION SUMMARY This position provides comprehensive care coordination, supporting a holistic and coordinated approach across the continuum of care. This position assists with informed decision-making; collaborating with a multi-disciplinary team to allow for timely screening, diagnosis, treatment and increased supportive care throughout the patient experience. This position provides individual assistance to patients, families and caregivers to help identify and overcome barriers which may hinder quality medical and psychosocial patient care.

Requirements

• Must possess knowledge as normally obtained through the completion of a Bachelor's degree in nursing or related field.
• Requires a current RN license in the state of practice.
• BLS certification required.
• Requires a proficiency level typically achieved with 5 years clinical experience.
• Requires excellent organizational skills and clinical knowledge regarding specialty care services, as well as care coordination of services, legal and financial aspects of diagnostic services and health services in specialty area.
• Requires effective communication and writing skills, good time management skills and knowledge of word processing and database software applications.
• Requires the ability to teach both clinical and non-clinical personnel regarding care and diagnostics services.
• Also requires a good understanding of process improvement.

Nice To Haves

• Current certification in specialty area preferred.
• Prior Case Management experience preferred.
• Additional related education and/or experience preferred.

Responsibilities

• Assesses the patient’s plan of care and develops, implements, monitors and documents the utilization of resources and progress of the patient through their care, facilitating options and services to meet the patient’s health care needs.
• Evaluates the medical necessity and appropriateness of care, optimizing patient outcomes. Serves as a liaison for referring physicians and assists with scheduling initial tests and consultations.
• Assists the patient/family through diagnostic services, treatment and care. Coordinates disease care using an interdisciplinary holistic approach, making appropriate referrals and consultations in coordination with physicians and providers.
• Ensures that the patient and family understand the diagnostic processes, care strategy and recommended actions, and are provided with appropriate information in coordination with physician and health care providers. Responds to patient requests for information regarding the disease process, expected side effects and community resources.
• Evaluates patient’s functional abilities and limitations. Determines if intervention is needed. Establishes treatment goals that are functional, measurable, patient related and reflect key limiting factors. Establishes and implements a plan of care to achieve treatment goals. Collaborates with patient and family when setting goal; initiates discharge planning. Recommends additions to or modifications of referring orders.
• Supports the patient and family during difficult decision-making periods. Assist in coordination of end of life care for patient and family and provides emotional support.
• Supports process improvement activities for populations of patients to achieve the optimal clinical, financial, operational, and satisfaction outcomes. Participates in staff development to maintain current standards of practice and ensure the highest quality of care.
• Establishes and promotes a collaborative relationship with physicians, payers, and other members of the health care team. Collects and communicates pertinent, timely information to payers and others to fulfill utilization and regulatory requirements.
• This position works independently, with freedom to determine how to best accomplish functions within established procedures. This position confers with supervisor on any unusual situations. This position is facility-based with no budgetary responsibility. Internal customers include all levels of staff, including physicians. External customers include patients, families, employees of other healthcare institutions, physician offices, referring physicians, community providers and agencies, payers, provider networks, and regulatory agencies. This position requires making decisions related to patient care coordination throughout various facilities and with various specialty practices. Decision making required for treatment and standardization of care of patients. This position requires complex problem solving related to plan of care for evaluation, treatment, and discharge planning for patients.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees