Registered Nurse RN Patient Access Associate

Banner Health•Mesa, AZ

2d•Hybrid

About The Position

Better Than Ever for Nurses. When we make things better than ever for nurses at Banner Health, we make things better than ever for all of us. This means investing in the holistic health and happiness of our nurses—through better pay, better benefits, better opportunities and a better community. In this RN role you will assesses, plans, implements, evaluates and documents nursing care of patients in accordance with organizational policies and in accordance with standards of professional nursing practice utilizing the framework for professional nursing practice and development in the Ambulatory Clinic Setting. Location: Hybrid-Tucson AZ Hours: M-F 8-430PM POSITION SUMMARY This position provides comprehensive care coordination for the initial patient access process to ensure appropriate care alignment and a smooth and supportive patient experience. This position collaborates with a multi-disciplinary team to ensure timely diagnosis and treatment to optimize patient outcomes.

Requirements

Must possess a current, valid RN license in state of practice, temporary RN license in state of practice, or compact RN licensure for current state of practice.
Additional certification or continuing education may be required based on area of practice.
Requires knowledge as typically obtained through a minimum of three years of current experience in specialty area.
Requires excellent organizational skills, effective communication and writing skills, good time management skills and knowledge of word processing and database software applications.
Also requires a good understanding of process improvement.

Nice To Haves

Bachelor’s degree in nursing or related field is preferred.
Certification for BLS is preferred.
Additional related education and/or experience preferred.

Responsibilities

Coordinates the initial patient access process, making appropriate referrals and consultations in coordination with physicians and providers.
Evaluates the medical necessity, urgency and appropriateness of care, optimizing patient outcomes.
Collaborates with the patient and referring physician to solicit information needed to determine appropriate physician alignment for consultation.
Assesses the medical records to determine if adequate and appropriate records have been obtained.
Determines if additional records and pathology reviews are required for initial consultation and collaborates with appropriate resources to secure needed records and documentation.
Assists the patient/family through the initial patient access process, providing support and updates.
Stays aware of the patient’s progression throughout the intake process.
Responds to patient requests for information regarding the initial consultation and general questions about the facility, physician and/or available services and resources.
Provides support and education to the community physician practices and prospective patients about the referral process.
Serves as a resource to other staff members and provides education as needed.
Supports process improvement activities for populations of patients to achieve the optimal clinical, financial, operational, and satisfaction outcomes.
Participates in staff development to maintain current standards of practice and ensure the highest quality of care.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.