Registered Nurse (RN)-Nurse Clinical Lead - Patient Experience FT days no holidays

American Addiction Centers

2d • $41 - $62 • Onsite

About The Position

Department: 34027 Advocate Christ Medical Center - Nursing Quality and Practice Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday - Friday, No Holidays Coaches' and mentors' nursing leaders, nurses, and other interprofessional team members to close individual gaps of nursing and nursing leaders, with a focus on professional standards and patient experience dedicating 60% of their role responsibilities to intentional rounding Provides leadership and expertise related to the area of expertise Conducts environmental scanning of the organizational culture that drives patient engagement; reviews all relevant data on a regular cadence, critically analyzes and synthesizes the data, developing appropriate action plans to continue to approve and meet target and stretch goals Identifies gaps in knowledge, skill, and practice related to cultivating meaningful relationships that drive engagement Implements evidence-based nursing interventions, best practice guidelines, research, modifications of professional standards and organizational policies which direct the care of nursing staff and other providers to optimize patient and team engagement while using an iterative process to evaluate the effectiveness of the strategies aimed at improving engagement Coordinates, implements, and evaluates orientation/onboarding, at-the-elbow coaching, just in time training, and continuing education programs Plans, implements, and evaluates activities focused on engagement of patients, families, and staff Leads the organization in conjunction with the nursing excellence team, leads the hospital wide patient experience committee, facilitates sync huddle rounds, anticipates patient needs, uses creative problem solving to prevent customer decline and mitigates service recovery Fosters, maintains, and creates a harmonious workplace Pay Range $41.10 - $61.65

Requirements

• Licensure: Nurse, Registered (RN)
• Education/Experience Required: Bachelor's Degree in Nursing or Health Related Field; or Associate Degree and enrolled in BSN program within 2 years of hire and complete BSN degree within 5 years
• Typically requires 3 years of experience in clinical nursing within an acute care setting.
• Knowledge, Skills & Abilities Required: Demonstrates a holistic approach to nursing practice committed to meeting the needs of the patient and family.
• Clinical and technical knowledge in area(s) of specialty.
• Ability to apply evidence-based interventions and nursing skills/technology to correlate to the patient’s response to an individualized plan of care.
• Ability to recognize situational changes that require unplanned interventions.
• Proficient computer skills including keyboarding, navigation within a windows operating system, use of electronic mail and electronic medical records systems.
• Excellent communication, listening and interpersonal skills.
• Demonstrates human relation skills with the ability to develop rapport and maintain positive, professional relationships with a variety of patients, staff and physicians.
• Demonstrated ability to effectively make critical, independent decisions and the ability to think ahead, anticipate learning needs and take preventive actions.
• Excellent organization, prioritization and problem solving skills.
• Demonstrates time management skills with an ability to multi-task and prioritize with frequent interruptions.
• Skilled at coaching and developing employees to achieve the quality and service standards of the unit and medical center.
• Registered Nurse license issued by the state in which the team member practices, and Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required.
• Certification Addendum: Team members will maintain annual educational requirements for hospital based certifications (e.g. DNV, CARF or others)

Responsibilities

• Provides work direction to the clinical and support staff with responsibility for the coordination of resources to efficiently support procedures, day-to-day operations and the smooth flow of patients through the department.
• Provides support for direct patient care by performing the nursing process to deliver safe, therapeutic, and quality care through assessment of patients, establishment and implementation of the nursing care plan, and evaluation of clinical outcomes when necessary.
• Promotes an environment conducive to the delivery of safe, efficient and quality patient care, which may include performing patient rounding on a daily basis.
• Coordinates the needs of the patient care team by initiating service complaint follow-up when necessary and promoting communication among patients, families, hospital departments and medical staff to optimize the interdependence of team members.
• Acts as a resource to employees, which includes training/orienting, providing day-to-day work direction, and giving input on performance.
• Assigns, monitors, and reviews progress and accuracy of work, directs efforts and provides guidance on more complex issues in collaboration with the unit leadership.
• Assists with human resource responsibilities, which may include: interviewing and selection of new employees, resolution of employee concerns, and employee moral or other duties as assigned in collaboration with unit leadership.
• Monitors employee assignments and works on assignments for the unit.
• Evaluates staffing levels and makes adjustments as necessary to maintain productivity level established for assigned area(s).
• Monitors the quality of care provided.
• Assists in ensuring policies and procedures are followed in compliance with the medical center, the Nursing department, and regulatory and peer review agencies.
• Provides input to budget and ensures adequate supplies and equipment and inventory are available for both the delivery of safe patient care and a safe work environment.
• Works with management in developing new and existing programs and services.
• Works with vendors for requested products and coordinates in-services for equipment.
• Participates in product trials, and submits recommendations to management in collaboration with the unit Educator or CNS.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.
• Age-specific information is developed further in the departmental job standards.

Benefits

• Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees