Registered Nurse (RN) Clinical Team Manager

Hospice of the Western Reserve•Cleveland, OH

5h•Hybrid

About The Position

Hospice of the Western Reserve is now Reserve Care, reflecting the full scope of care provided while honoring nearly 50 years of trusted service. They continue to deliver expert hospice, palliative, and grief support with the same compassionate team. Joining Reserve Care means becoming part of a legacy that guides and supports patients, families, and communities during life’s most important moments. Reserve Care operates in celebration of the individual worth of each life, striving to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care, and support effective grieving. The Clinical Manager (Internal; Clinical Team Leader) is responsible for general management, supervision, and leadership of a hospice transdisciplinary team. This role demonstrates knowledge of and commitment to the organization’s mission, culture, fiscal, customer service, and management principles, and acts as Reserve Care's representative to hospitals, the medical community, and external providers.

Requirements

RN License or other related Clinical Professional License
Working knowledge of basic Microsoft Office Suite applications
Compliance to Annual Flu Shot Policy or ability to provide exemption documentation
Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed
Provide an active driver’s license
Ability to provide proof of eligibility to work in the United States.
High level of integrity, ethics and professionalism.

Nice To Haves

BSN Clinical background with Bachelor’s degree preferred.
Hospice/Palliative Care experience preferred.
Supervisory experience preferred.
Independent and analytical thinker
Previous experience in hospice or health care operations preferred

Responsibilities

Maintains open communication and networking with other hospice offices. Coordinates cross coverage as needed
Assists with consultation and coordination of services involving any agency providers, nursing facilities and/or physicians
Provides management and leadership of a hospice team.
Coordinates and supervises all clinical staff in relation to program and clinical services. Participates in the selection, orientation and evaluation of clinical staff.
Oversees case assignments for team.
Provides direct patient and family care as appropriate and may include supervised home visits with staff members.
Facilitates or oversees the facilitation of care conferences for team. Provides assistance to the team in identification and resolution of problems and concerns in patient/family care and in the plan of care.
Provides clinical guidance/education through team and staff meetings. Provides consultation to all team members related to specific patient/family care needs.
Assists in staff development and educational programs for the team.
Assists in the coordination of volunteers and volunteer training.
Oversees continuing compliance with internal and external regulatory standards including Medicare, Medicaid, licensure, JCAHO, corporate compliance and agency policies/procedures.
Possesses a thorough understanding of Medicare hospice regulations and other regulatory hospice requirements as it relates internally and to all external relationships
Participates as required in the QA process pertinent to hospice service; focus on Quality Scores and Public Reporting
Participates in public relations, community outreach and promotion of HWR and Advisory Councils
Assists with all survey preparation and coordination
Collaboration with Centralized Medical Records for oversight of clinical records
Demonstrates fiscal responsibility for the team budget through the judicious allocation and monitoring use of resources. Review variance reports and maintain Compass standards
Demonstrates and promotes positive customer service responsiveness internally and externally according to agency standards
Participates in on-call as assigned.
Serves on committees as assigned.
Performs other duties as assigned.