Registered Nurse (RN) Clinical Field Staff Liaison (CFSL) - Hospice
About The Position
Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY. Registered Nurse (RN) Clinical Field Staff Liaison (CFSL) - Hospice Schedule: Monday - Friday 8:00am-4:30pm, with remote administrative on-call Agency: Suma Health at Home and Hospice SUMMARY: The RN Clinical Field Staff Liaison - Hospice (CFSL) provides support for personnel and patient care services. The CFSL is responsible for reviewing compliance, quality and safe delivery of services by following clinical processes. The company adopts the Nursing scope of practice as outlined by the State for its licensed nursing personnel. Provides backup to the Clinical Manager and Program Assistants as needed.
Requirements
- Current RN license in the state of employment
- 3 years experience as an RN, with at least one year in Hospice
- Strong critical thinking skills with the ability to problem solve clinical needs
- Ability to create positive impressions and communicate with a variety of people
- Exemplary communication skills and customer focus
- Ability to remain calm, have patience and be accommodating
- Compassionate and caring while working with patients, families, and all other customers
- Ability to resolve conflict using conflict management skills
- Knowledgeable on nursing best practices and able to make appropriate nursing judgments
- Detail-oriented and observant
- Ability to synthesize complex medical information and escalate to Clinical Management
- Ability to prioritize and be timely
- Ability to clinically support the needs of the department to ensure team goals are met timely
- Takes advantage of available resources (individuals, processes, departments, and tools) to complete work effectively and efficiently
- Applies fact-based knowledge of technical skills and business understanding
- Ability to follow directions and work as a team member
- Valid driver’s license and auto insurance
Responsibilities
- Ensure quality and safe delivery of hospice services for the patient from beginning to end of their service.
- Collaborates with Agency Clinical Manager and Medical Director to facilitate hospice care and ensure compliance
- Meet and exceed quality indicators
- Collaborates with intake, providing daily support, managing assignment volume based on staffing availability
- Completes RN Clinical Manager workflow when needed to ensure timeliness of completion as well as identify education needs for field clinicians for escalation to Clinical Managers.
- Focus on Key Performance Indicators as assigned
- Assist with implementation of quality improvement programs in the field
- Participates in on-call rotation, and patient staffing as needed to manage staffing needs and patient related issues
- Completes field visits as needed
- Participates in managing cost of goods working with monitoring supply costs, DME costs, medication costs
- Maintains positive working relationships with referral sources including physicians, hospitals, skilled facilities, assisted livings and families
- Assist with monthly IDG meetings when needed
- Reviews clinical documentation in accordance with agency protocol and Medicare/Federal guidelines
- Maintains active RN license in state of employment
- Participates in in-service program development
- Consistently demonstrates core values and maintains a professional appearance as a representative of the company
- Understands, implements and practices policies and procedures for agency operation
- Assists in new hire orientation when needed
- All other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
