About The Position

The Nurse Coordinator with Complex Care will work with a multidisciplinary team caring for medically fragile children. The Complex Care and Rare Disease program follows patients that are extremely medically fragile. Our patients have multiple diagnoses, are followed by three or more pediatric specialties, and have at least one medical device such as ventilators and feeding pumps. The focus of the program is to be the pediatric specialties medical home for these patients and families. The primary roles and responsibilities of the Nurse Coordinator include overseeing the new patient referral process, coordinating patient appointments with multiple specialties, help ensure the patients have the necessary medications, equipment, and supplies at home, review ED and hospital admissions, provide patient and family education about the patient’s overall plan of care, perform telephone triage, and provide clinic support at patient’s visits with the complex care team. We welcome you to join our Ambulatory Nursing team at Atrium Health Greater Charlotte! Across our 14-county region, we provide comprehensive care in over 600 locations in an array of settings including Primary Care, Urgent Care, Infusion, Cardiology, Neurosciences, Orthopedics, Women’s Health, Pediatrics, Musculoskeletal, Oncology, Behavioral Health, Virtual Care, and various other medical specialties. We aim to be the Best Place to Care for our nursing team by fostering a culture that embodies collaboration, elevates the voice of our clinical teammates through professional governance, and promotes excellence in nursing clinical quality outcomes through evidence-based practice. With such a broad network of care locations and exciting growth in the Ambulatory space, we are confident you will find Atrium Health is the perfect place for you to grow in your career while serving the patients and communities that count on us. At Advocate Health, being a nurse means more than delivering exceptional clinical care—it means leading with purpose, compassion, and boldness. As part of our One Advocate Nurse community, you’ll join a unified team committed to lifting others up, embracing innovation, and creating inclusive spaces where everyone can thrive. You’ll be empowered to think boldly, collaborate with humility, and drive change through fearless curiosity. Whether you're at the bedside, in the community, or advancing care through research and education, you’ll help shape the future of health—because here, we’re redefining care for you, for us, for all. Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Requirements

  • Completion of an accredited or approved program in nursing
  • Registered Nurse license issued by the state in which the teammate practices
  • Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association
  • BSN required
  • Two years of Nursing experience required

Nice To Haves

  • MSN preferred
  • five years preferred
  • Program management experience preferred

Responsibilities

  • Coordinates the clinical care of patients being evaluated for and/or patients already participating in the clinical program, including research activities, and education.
  • Coordinates clinical care throughout the program utilizing pathways and developing tools to ensure high quality, cost effective continuity of care is provided to all patients.
  • Collaborates with other clinical team members in assessing and supporting psychosocial needs of the patient/family.
  • Continuously evaluates patient, team, and unit outcomes, taking action as needed.
  • Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
  • Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.
  • Age-specific information is developed further in the departmental job standards.

Benefits

  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
  • Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
  • Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program
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