Registered Nurse-Phone Triage GI/Endo

IU Health • Lafayette, IN

2h • Remote

About The Position

The Nursing Shift Coordinator is responsible for overseeing daily clinical operations within the Preoperative (PRE) and Gastrointestinal (GI) areas during assigned shifts. This role ensures safe, efficient patient care, optimal staff utilization, and adherence to organizational policies and standards. The coordinator acts as a resource for clinical staff, facilitates communication among team members, and supports patient flow to maintain high-quality outcomes. May work remotely or in a centralized call center. Ability to cover variable shifts, including nights, weekends, or holidays in 24/7 operations.

Requirements

• Current RN license
• Minimum of 1–3 years of clinical nursing experience
• BLS required
• Strong verbal communication, active listening, and empathy.
• Excellent critical thinking and clinical decision-making without physical patient assessment.
• Telephone etiquette, ability to establish rapport and reassure callers.
• Manage multiple calls efficiently, prioritize based on acuity.
• Detail-oriented documentation and adherence to protocols.

Nice To Haves

• BSN preferred.
• prior telephone triage, telehealth, or call-center nursing is a plus.
• Proficient in using health IT systems, triage protocols, and EHRs.
• ACLS preferred.

Responsibilities

• Collect relevant symptom and history information via structured dialogue.
• Apply protocols to decide urgency and level of care needed (ER, urgent care, home management, or follow-up).
• Manage high call volumes—up to 20–40 calls daily depending on setting.
• Maintain a structured call including opening, listening, analyzing, advising, and closing phases for clarity and safety.
• Provide evidence-based advice on symptom management, medications, lifestyle instructions.
• Educate callers about home care, medication use, follow-up steps.
• Schedule appointments or referrals as needed; coordinate with other providers for continuity of care.
• Activate emergency services or referrals for critical cases.
• Log call details, assessments, advice given, and outcomes in electronic health records (EHR)
• Conduct follow-up calls to assess progress or adjust advice as needed.
• Adhere to service-level metrics (e.g., call response times, abandonment rates).
• Participate in training, quality improvement initiatives, and clinical team meetings.

Benefits

• A supportive and collaborative work environment that is patient centered.
• Competitive benefits.
• 401(K) retirement savings with employer match.
• Employer paid medical leave.
• Tuition reimbursement
• Student loan forgiveness – IU Health qualifies under the public service loan forgiveness program.
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck. The more you participate, the more you earn.
• Part and Full-time roles are eligible for a $30,000 sign-on bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees