Registered Nurse - Patient Care Contact Center (Remote)
About The Position
Sun River Health provides the highest quality comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a full-time Patient Care Center Registered Nurse to join our team. The PCC Registered Nurse is a licensed nurse responsible for delivery of nursing care remotely to individual clients. The Registered Nurse maintains the quality of client care through the ongoing processes of assessment, planning and implementation of nursing activities through the Patient Care Center.
Requirements
- Bachelors Degree in Nursing Required
- New York State Registered Nurse license
- CPR/BLS -HCP Required
Nice To Haves
- Bilingual Preferred
Responsibilities
- Meets good customer service to ensure quality call handling
- Follows call center nursing and scheduling workflows
- Assist staff with Urgent and Red Flags patient's health concerns.
- Support site level Prescription Refill and Medical Call Buckets during scheduled outbound call times
- Develops, implements and evaluates the nursing care regimens for clients.
- Plans, coordinates and assesses client care.
- Identifies client needs and provides remote nursing care based on the client’s care plan.
- Collaborates with interdisciplinary team members to develop, implement and evaluate client care.
- Meets call handling performance
- Functions as preceptor to students, new hire candidates and other clinical team members/ staff when needed
- Assists with Quality Assurance audits as assigned.
- Identifies quality issues and opportunities for improving quality of care.
- Documents client care with accurate and accessible records.
- Communicates with Pharmacy, Laboratories and other vendors as needed.
- Assists with medication refills per Sun River Health protocols
- Maintains professional competence through participation in staff development and educational program.
- Provides clinical education and counseling to patients for health promotion and disease prevention to improve health outcomes
- Have an appropriate and quiet remote work environment, as well as supplying and maintaining good Internet Connectivity required for Call Center Platforms
Benefits
- Medical, Dental and Vision Insurance: Comprehensive health coverage to ensure you and your family stay healthy.
- Life and Disability Coverage: Financial protection for you and your loved ones in case of unforeseen circumstances.
- Retirement Savings Plan: Plan for your future with our retirement savings options.
- Commuter and Transit Benefits: Assistance with your daily commute to make your journey to work easier.
- Employee Assistance Program (EAP): Access to confidential support and resources for personal and work-related issues.
- Employee Discount Program: Enjoy discounts on various products and services as a valued member of our team.
- Provider Incentive Compensation Program: Quality & Productivity.
- Provider Professional License, Certification and DEA Fees Reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
