About The Position

Coordinates team-based care to provide health services to individuals, through effective partnerships with patients, their caregivers/families, community resources, and physicians. Facilitates improvement in the overall quality of patient care in the out-patient care setting to ensure that optimal care coordination occurs.

Requirements

  • Graduate of an accredited registered nurse program.
  • Current and valid NC license as a Registered Nurse with biannual renewal.
  • At least 1 year experience in outpatient clinical or community health setting.
  • Demonstrates a high level of mental and emotional tolerance and even temperament when dealing with other team members, physicians, patients and their families.
  • Must have strong critical thinking skills and exceptional ability to integrate knowledge.
  • Excellent observation, communication and decision making abilities.
  • Demonstrates professional and effective written and verbal communication skills.

Responsibilities

  • Builds a strong, positive relationship with every customer served, both internal and external.
  • Proactively acts as a patient advocate.
  • Demonstrates skills and knowledge to effectively complete assigned tasks and completes all required education programs
  • Delivers safe, accurate and timely patient care that conforms to HCMH standards and departmental goals and main job functions as outlined below.
  • Implements an effective internal tracking system for identified patients.
  • Assists providers in the clinic with completion of documents for patient care including FMLA, insurance authorizations, physical forms, etc)
  • Triage phone calls and provide medical advice within scope of practice and practice protocols
  • Assist with completion of medication refills per office protocols
  • Complete nurse visits for blood pressure checks
  • Facilitates coordination of care across the care continuum including: Assists as liaison with patients and their families to physicians, clinical staff and other departments Acting as a liaison with specialty providers; Proactively acts as patient advocate, responding to and working to resolve patient concerns; Providing a link to community resources
  • Assists with clinical patient needs as appropriate
  • Performs other duties as assigned.
  • Ensures the accuracy and completeness of clinical information for measuring and reporting physician outcomes.
  • Conducts Annual Wellness Visits to meet Medicare standards of care
  • Facilitates patient access to appropriate medical and specialty providers
  • Demonstrates the ability to positively and productively respond to change
  • Facilitates referrals and recommendations for care within the HCMH network while allowing for patient choice and best practices
  • Participates in continuous improvement, offering and or implementing methods to improve care and service

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

501-1,000 employees

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