Registered Nurse Care Coordinator - Full Time First Shift

Valley Health System • Front Royal, VA

3d

About The Position

Job Summary 1. Collaborates with providers and clinic staff to identify and prioritize patients appropriate for care coordination services, utilizing care coordination criteria. 2. Performs initial, holistic assessments for care coordination population. Prioritize patients according to intensity, need, and required follow-up. When working with an LPN Care Coordinator, delegate periodic care coordination as appropriate. Provide education regarding disease management based on current best practice standards. Triage patients escalated for re-evaluation by the LPN Care Coordinator. 3. Knowledge of current federal, state, and local programs as well as their eligibility requirements and application process in order to pro-actively connect patients with appropriate resources. 4. Develops care coordination plan and goals mutually agreed upon by patient/family. Utilize motivational interviewing techniques and assist patient in meeting action-oriented goals and objectives. 5. Evaluates effectiveness of plan in meeting established care goals, revise as needed. When working with an LPN Care Coordinator, collaborate for patients who may need care plan and goal revision. 6. Interacts professionally with patient/family to achieve maximum levels of wellness and independence. 7. Performs initial calls for patients recently discharged from the hospital who are considered high risk for readmission. When working with an LPN Care Coordinator delegate weekly follow up calls until the patient has been discharged for 30 days. Ensure that the patient has attended follow up appointments as scheduled and is adherent to medications. Provide patient with education regarding hospital diagnosis. Identify patients who have had a change in condition and escalate care to provider or EMS services as appropriate. 8. Performs face-to-face patient visits in order to update medical/surgical/family history, review current medications and allergies, assess social determinants of health, provide appropriate health screenings, assess for functionality, and review medical record for gaps in care. Conduct shared decision-making conversations with patient in order to close care gaps. Report findings to provider. 9. Assists patients in developing advanced care planning. 10. Serve as liaison to providers, patients and families for coordination of services. 11. Maintains EMR databases on care managed population. Maintain accurate and timely documentation and billing. Triage patients escalated by LPN Care Coordinator for review/updating of care plan. Revise care plan at least once per year according to standards set by CMS. 12. Review utilization and quality reports routinely, scan for gaps in care and identify patients needing the additional support of care management. 13. Participates in regular team meetings. Participates in departmental and organizational committees as applicable. Participates in the orientation of new personnel. Precepts and acts as a mentor to peers. Promotes collaborative teamwork. 14. Meet with Manager of Population Health Outpatient Care Coordinator and if applicable the LPN Care Coordinator team member on a regular basis to provide patient updates, identify issues, and develop strategies for resolution. 15. Performs all duties and responsibilities in accordance with basic principles and guidelines of professional nursing. Ensures documentation meets current standards and policies. 16. Attends conferences, workshops, and complete continuing education as assigned.

Requirements

• Nursing (BSN) required
• 3 years relevant nursing experience including a minimum of 2 years’ nursing case management experience, preferably with older patients, preferred.
• Registered Nurse license required
• BLS Certification (Basic Life Support) - American Heart ‘Healthcare Provider’ (HCP) - AHA approved required
• Based on primary state of residency and in accordance with current West Virginia or Virginia Board of Nursing Regulations, must be licensed or eligible to practice pending licensure as a Registered Nurse in the West Virginia or the Commonwealth of Virginia with either a multi-state license, under the Nurse Licensure Compact OR Single-state license, valid in West Virginia or Virginia only.
• New hires must have American Heart Association (AHA) appropriate certification prior to completion of orientation.
• Experience in one of the following required: previous Navigation Experience in outpatient setting, Case Management, or Home Health/Public Health
• Case Management Certification required within 2 years of hire.
• Knowledgeable in stages of human growth and development for adult and geriatric populations.
• Skills in interpersonal relationships, clinical assessment, group process and high levels of verbal and written communication.
• Ability to interact with other professionals as part of a multidisciplinary team, displaying good judgment and decision-making skills.
• Skills in interpersonal relationships, clinical assessment, group process
• Self-directed with the proven ability to work independently essential

Nice To Haves

• Navigation experience in outpatient setting preferred.
• Case management certification preferred

Responsibilities

• Collaborates with providers and clinic staff to identify and prioritize patients appropriate for care coordination services, utilizing care coordination criteria.
• Performs initial, holistic assessments for care coordination population.
• Knowledge of current federal, state, and local programs as well as their eligibility requirements and application process in order to pro-actively connect patients with appropriate resources.
• Develops care coordination plan and goals mutually agreed upon by patient/family.
• Evaluates effectiveness of plan in meeting established care goals, revise as needed.
• Interacts professionally with patient/family to achieve maximum levels of wellness and independence.
• Performs initial calls for patients recently discharged from the hospital who are considered high risk for readmission.
• Performs face-to-face patient visits in order to update medical/surgical/family history, review current medications and allergies, assess social determinants of health, provide appropriate health screenings, assess for functionality, and review medical record for gaps in care.
• Assists patients in developing advanced care planning.
• Serve as liaison to providers, patients and families for coordination of services.
• Maintains EMR databases on care managed population.
• Review utilization and quality reports routinely, scan for gaps in care and identify patients needing the additional support of care management.
• Participates in regular team meetings.
• Meet with Manager of Population Health Outpatient Care Coordinator and if applicable the LPN Care Coordinator team member on a regular basis to provide patient updates, identify issues, and develop strategies for resolution.
• Performs all duties and responsibilities in accordance with basic principles and guidelines of professional nursing.
• Attends conferences, workshops, and complete continuing education as assigned.

Benefits

• At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally.
• In addition to a competitive salary, our most popular benefits for full-time employees include: A Zero-Deductible Health Plan Dental and vision insurance Generous Paid Time Off Tuition Assistance Retirement Savings Match A Robust Employee Assistance Program to help with many aspects of emotional wellbeing Membership to Healthy U: An Incentive-Based Wellness Program
• Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development.
• In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.
• To see the full scale of what we offer, visit valleyhealthbenefits.com .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level