The Call Center Advice Nurse (CCAN) provides clinical advice and support over the phone to patients calling our call center. The CCAN utilizes their clinical background and critical thinking skills to assess symptoms, offer guidance on self-care, and determine the appropriate level of care needed, potentially referring them to other healthcare professionals or facilities like the Emergency Department (ED). This role works collaboratively with the Call Center, but practices independently to assist patients and uses evidence-based telephone triage nursing protocols and their nursing experience and judgment to provide guidance on a wide range of care concerns. Position allows for a hybrid schedule of four (4) ten-hour days per week with remote work up to three (3) days per week, negotiated based on performance and successful completion of the 150-day probationary period and orientation. Remote work is expected during interruptions to clinic services due to inclement weather or other emergencies. Hybrid or remote work requires adequate Wi-Fi and private space to care for patients and properly store any confidential materials. Laptop and peripheral equipment will be provided.