Registered Nurse-Transitional Case Manager

IU Health•Muncie, IN

6d•Onsite

About The Position

IU Ball Memorial Hospital is seeking a dedicated and experienced Registered Nurse - Ambulatory Case Manager to join our team. In this pivotal role, you will coordinate care for high-risk patients post-discharge, with a focus on reducing readmissions and ensuring seamless transitions across care settings. This position offers an excellent opportunity to make a meaningful impact on patient outcomes through comprehensive discharge planning, patient education, and collaborative care management. Why Join IU Ball Memorial Hospital? At IU Ball Memorial Hospital, we are dedicated to providing outstanding patient care and fostering a collaborative, supportive work environment. This role offers a rewarding opportunity to make a meaningful difference in patients’ lives while advancing your nursing career. Join our team and be part of a community committed to excellence, innovation, and compassionate care. Apply today, we would love to hear from you! Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care. IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report. A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all. With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence. At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development. Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states. Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

Requirements

Requires an Associates of Nursing (ASN).
Requires an active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN license.
Requires that the RN has graduated from a nationally accredited nursing program.
Minimum of 3-5 years of relevant experience, preferably in ambulatory care, home health, or care management.
Requires Basic Life Support certification through the AHA.
Requires proficiency in Microsoft Office and applications.
Requires understanding of medical record requirements, regulations and policies.
Excellent communication, organizational, and critical-thinking skills.
Proven problem-solving skills, including the ability to: Identify barriers Collaborate on solutions Offer alternatives Follow up effectively
Ability to utilize positive reinforcement strategies: Recognize achievements Encourage progress Provide specific praise
Demonstrated accountability and follow-through: Provide reminders Ensure materials are delivered Maintain ongoing engagement with patients

Nice To Haves

Bachelors of Nursing (BSN) preferred.
Phone triage experience is advantageous.
Other advanced life support certifications may be required per unit/department specialty according to patient care policies.

Responsibilities

Collaborate with multidisciplinary teams to develop and implement individualized care plans for patients from pre-admission through post-discharge.
Identify high-risk patients and implement targeted interventions to prevent readmission, ensuring smooth transitions of care.
Conduct thorough phone triage to assess patient needs, provide education, and coordinate necessary services.
Demonstrate strong problem-solving skills by identifying barriers, collaborating on solutions, offering alternatives, and following up to ensure resolution.
Utilize positive reinforcement techniques by recognizing patient achievements, encouraging progress, and providing specific praise to foster engagement.
Ensure patients are appropriately assigned to the correct level of care and receive necessary services, including post-discharge support and follow-up.
Perform accurate, timely discharge planning and documentation, facilitating effective communication with patients, families, and healthcare team members.
Demonstrate accountability and follow-through by providing timely reminders, ensuring the delivery of necessary materials, and maintaining ongoing patient engagement.
Work with third-party payers to secure coverage and approvals, ensuring financial clearance for services.
Administer patient education and prevention programs to promote health and wellness.
Monitor, evaluate, and modify care plans as necessary to optimize patient outcomes.
Maintain compliance with medical record documentation, healthcare regulations, and organizational policies.