Registered Member Service Representative

Advia Credit Union•Kalamazoo, MI

9h•$20 - $25•Onsite

About The Position

The most essential function of this position is to create a flawless member experience with members by putting the member first and foremost with everything that is done, With the aid of a branch-based team, our Registered Member Service Representative works closely with members to help them find ways to save, spend, borrow and plan for retirement in an effort to improve their financial futures. You will go above and beyond for members in this unique role with duties related to deposit, loans and investment products. Advia’s Registered Member Service Representative leverages exceptional service and flexibility to develop meaningful member relationships that grow over time. You will also partner with credit union team members from specialty areas to provide members a wide-array of solutions. This is accomplished by providing outstanding service to both internal and external members as defined by living and demonstrating the core values of the credit union; Act with Integrity, Drive Progress, Build & Strengthen Relationships and Keep People at the Core.

Requirements

A minimum of one year up to three years of similar or related experience, including preparatory experience.
A college degree.
AND Life, health and variable insurance license required or must be obtained within the first year of employment.
FINRA Securities Industry Essentials Examination, Series 6 and 63, or Series 7 and 66 preferred as optimal for the role or must be obtained within the first year of employment.
A significant level of trust, credibility and diplomacy is required.
In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature.
Communications may involve motivating, influencing, educating and/or advising others on matters of significance.
Typically includes subject matter experts as well as first level to middle managers.
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
Must be capable of climbing/descending stairs in emergency situation.
Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Must be able to work extended hours whenever required or requested by management.
Must be capable of regular, reliable and timely attendance.
Must be able to routinely perform work indoors in climate-controlled shared work environment with moderate noise.
Must be able to perform job functions independently and with limited supervision.
Must work effectively as part of a team.
Must be able to read and carry out various written instructions and follow oral instructions.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be able to perform basic financial calculations with accuracy.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under stress of deadline, requirements for extreme accuracy and quality and/or fast pace.
Must be capable of exercising highest level of discretion on confidential matters.
Possess good time management and organizational skills, and the flexibility and determination to handle deadlines and a wide variety of duties each day.

Responsibilities

Proactively learns Advia Financial Advisor roles and duties.
Partners with specialized groups within Advia to promote financial well-being, including but not limited to (Retail, Mortgage Center, Consumer Lending, and Commercial).
Performs basic new account functions, including savings, checking, direct deposit and certificates; explains various account and ownership options, providing the necessary counseling to meet members’ needs, and obtains the required information and documentation.
Prepares all documents and paperwork; assists members with completing forms.
Counsels members regarding money management and financial matters.
Within established levels of authority, processes member’s financial transactions, resolve problems promptly and courteously, and answers questions regarding all of Credit Union’s products and services.
Ensures that the Credit Union's quality and professional reputation is projected and maintained.
Troubleshoots, researches and resolves member inquiries/complaints.
Communicates with members regarding product and services (including but not limited to Advia Financial Advisor products and services, overdrafts, account closings, charges, fees etc.) in person, via phone, email and mail etc.
Accountable for handling objections and asking questions to be able to effectively pose solutions.
Stays informed regarding policy and procedure updates as well as local and national banking and lending trends.
Professionally advise members on Credit Union products and services during routine member interactions.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising judgment, raising questions to management, and adhering to policy guidelines.

Benefits

Medical, dental, and vision insurance to keep you and your family healthy.
401(k) with company match, life insurance, and disability coverage.
Generous paid time off (PTO), paid holidays, and paid parental leave.
Learning and development programs, plus tuition reimbursement to support your career journey.
Free Telemedicine
Employee Assistance Program (EAP)
Wellness initiatives
Paid Community Action Volunteer Hours
Parental Leave and Tuition Reimbursement are available after one year of service.
Advia offers a bilingual premium for this role. This premium acknowledges and compensates bilingual employees who regularly use their language skills to assist our members. Proficiency testing is required, with a specific need for Spanish language proficiency.