Registered Medical Assistant (MA) - Heart Failure Clinic

St. Elizabeth Healthcare•Edgewood, KY

1d•Onsite

About The Position

At St. Elizabeth Healthcare, every role supports their mission to provide comprehensive and compassionate care to the communities they serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio, guided by values of excellence, integrity, compassion, and teamwork. St. Elizabeth Healthcare is hiring a Registered Medical Assistant (MA) for their Heart Failure Clinic located within the Heart and Vascular Institute. This is a full-time position, 40 hours/week, First Shift, with no evenings, weekends, or holidays required, though travel to other NKY clinic sites may be necessary. The Certified Medical Assistant provides clinical support to physicians and mid-level providers, gives instructions to patients as directed, and ensures compliance with all OSHA/CLIA and HIPAA Regulations. This highly visible position is responsible for creating a positive impression with patients, family members, and visitors, providing customer-focused service, and supporting patient flow in a unit or department.

Requirements

H.S. Diploma/GED
Secretarial related courses
Graduate of accredited medical assisting school
Successfully completed registration/certification exam
Medical terminology
Computer fluency/literacy
Communication skills (verbal and written)
Maintain patient confidentiality
Organization and prioritization skills
3 years related experience in a medical office setting including: customer service/receptionist/registration, scheduling, filing, telephone etiquette, patient billing, and computer service

Nice To Haves

Associate degree or certificate
Computers and Electronic Medical Records
Microsoft Office Word, Excel, Outlook
Experience with electronic medical records software, ie. EPIC

Responsibilities

Provides clinical support to the physician and mid-level providers
Provides instructions to patients as directed by the providers
Responsible for compliance with all OSHA/CLIA and HIPAA Regulations
Ensures completion of all duties vital to business operations
Responsible for creating a positive impression with patients, family members, and other visitors to the office
Provide customer-focused service
Provide support to patient flow in a unit or department to include: patient registration, patient scheduling, patient billing, pre-certification (collect insurance information; receipt of co-pays or bill payments), medical records retrieval, release, or collection, data entry
Responsible for routine problem resolution
Assistance with patient flow coordination
Initiation of follow-up with appropriate staff as needed
Must demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background