Registered Client Service Associate

LPL Financial

4d•$26 - $43•Remote

About The Position

The primary role of the Registered Client Service Associate (CSA) is to provide administrative support to an advisor or team of advisors, including any and all daily, monthly, and annual tasks. The Registered CSA helps the advisor maintain his or her practice and deliver positive results for the advisor’s clients. The ideal candidate will have a strong attention to detail, excellent customer services skills (both verbal and written), and a proven ability to adapt to a changing work environment. This role is full-time remote, and we are looking for a candidate in Eastern or Central time zones to work East Coast hours.

Requirements

Bachelor’s degree; preferably in Business, Accounting or Finance
Series 7 and 66 (or Series 63/65) licensed or ability to obtain within 120 days
2+ years of experience working with Financial Advisors, Branch and Home Office support teams
2+ years brokerage/financial services industry knowledge
Ability to travel to visit your advisor team on-site if needed. Travel will be minimal and with advance notice.

Nice To Haves

Strong customer focus, excellent verbal and written communication skills; able to explain complex information clearly and simply
Proven ability to independently and efficiently manage multiple projects concurrently in a fast-paced environment
Organized with a strong attention to detail and problem-solving abilities
Outstanding interpersonal skills with the ability to build and foster relationships with clients, coworkers, and internal/external partners
Strong analytical skills and ability to research information
Demonstrates drive, initiative, and motivation
Proficiency in Microsoft Word, Excel, and PowerPoint; CRM applications
Able to utilize internal resources, training & self-service options
Prior Customer Service experience in financial services required

Responsibilities

Inbound client calls, schedule appointments, and prepare materials for client meetings
Keep client management systems up-to-date with client information
Assist with various documentation requirements for new business
Manage account activities that are operational in nature –new accounts, cash management, transfers, and account maintenance (e.g., periodic distributions, debits)
Conduct proactive outreach to clients and advisors on time sensitive activities (e.g., RMDs)
Assume ownership of inquiries and requests; communicate with internal departments to ensure clients’ expectations for timely service delivery are met
Educate clients on account services, capabilities, and new technology – eSignature, paperless statements, Account View (client portal), etc.
Partners with Financial Advisor to strategize on opportunities to meet the needs of clients
May assist in executing trades for clients as needed to support the Financial Advisor