Registered Client Service Associate

Banco de Credito e Inversiones•Miami, FL

About The Position

The Registered Client Service Associate will be supporting Bankers/Financial Advisors within a segment-specific client base while expanding new and existing affluent customers. The Registered Client Service Associate will assist Bankers/Financial Advisors and clients with administrative and operational support as core activities. However, the Registered Client Service Associate will also perform sales activities utilizing banking, investments and credit products, primarily to contribute to the team's goals.

Requirements

Excellent communication skills, critical, customer service and problem-solving skills
Strong interpersonal and team-building skills
Detailed oriented and able to manage multiple tasks effectively
Ability to work independently and in a fast-paced environment
Ability to understand, speak, read and write English and Spanish
Ability to prepare presentations, team reports and manage excel
Effectively speaking before groups of customers or employees
Ability to carry and lift boxes and objects that may weigh between 10 and 25 pounds
Ability to operate IBM compatible personal computers; Intermediate - expert fluency with Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Bloomberg Screen access and other banking applications.
Bachelor’s degree in a related field or equivalent combination of coursework and work experience.
At least 10 years of investment experience in International Wealth Management and knowledge in Investments and Bank Products.

Nice To Haves

Series 7 & 66 (or 63/65) preferred, maintain licenses current and in good standing.

Responsibilities

Back up to the Bankers/Financial Advisors, ability to process their trades and prepare their investment proposals.
Know how to explain investment proposals and assist in the rebalancing of portfolio controlling the suitability aspects of each client
Knowledge of ACATS in the transfer of assets between Broker Dealers
Gather and process new account opening and KYC documentation as well as maintain existing client information (Account Opening must be from beginning to end)
Maintain Salesforce Pipeline report updated and ready to deliver detailed information in weekly or ad hoc team meetings (Ex.: logging emails, tasks, cases, events, etc.).
Assist Bankers/ Financial Advisors updating and creating other Salesforce reports.
Work with KYC/AML Team to assist with the creation and maintenance of the Client Risk Framework using information provided by Bankers/ Financial Advisors from client visits
Prepare client correspondence for Bankers/ Financial Advisors’ following firm guidelines
Support customers with inquires on their investment accounts.
Assist customers with registration and inquires on the use of Netx.
Oversee all Items for attention on investment accounts (Margin calls, Tender offers, etc)
Prepare reports for internal or external clients as needed (Balance report, Bond maturity schedule, Trade blotter, etc)
Communicate regularly with clients and provide full customer service, both proactively and on demand. Prepare information for customers and resolve customer inquiries, claims and requisitions regarding operational issues with team
Process account onboarding of customers in Bci Miami from beginning to end, including help with processing thru Compliance
Commercial onboarding of new clients: debit card and checkbook requests and OB registration, and follow up / management of Welcome Email sent
Open cases for Online Banking Registration for new accounts and follow up until concluded and maintain log up to date
Answer customers or Bankers/ Financial Advisors inquiries on status of OB registration: search on system and if customer is not registered then open a case for registration.
BSA Radar management and completion for new account opening and client onboarding and maintenance of existing clients
Complete Maintenance Requests from beginning to end, e.g.: Follow up on changes in customers contact and mailing information, ensure proper follow up and updated on system (maintenance), complete necessary forms, follow up on AS400.
Manage any request from Documentation dept and Client Services Team, and complete any requests with the help of the banker
Manage W8 annual projects and finalize it by November of each year with 100% completion. Project includes obtaining list, and actively working on getting W8’s signed and filled out by customers
Wire transfers, process call back wire transfer instructions, transfer funds, and maintain wire transfer logs
Renewal and issue CD’s, follow- up maturity dates renewals, open and close
Places check book orders, re-orders to be processed and follow up on status
Answer phone calls and email inquiries (internal and external customer)
Deposit checks received by mail
Inactive account activations
Monitor new accounts and funding, inform respective Banker/Financial Advisor
Provide full support to clients on Debit card and Credit card products. Follow up when required on disputes and requests.
Support customers with credit card inquiries or making / participating in conference calls of customers with AMEX
Process Collateral Requests from Home office
Support Bankers/ Financial Advisors with loan processing requests.
Follow up and maintenance on customer inquiries and complaints.
Maintain complaint and error logs updated
Complete CDD’s contacting customers when needed to obtain required information.
Return Mail handling and updating address with client, and closing case with Reception/ Documentation
Attend to Walk in Customers
Ensure compliance with all legal and regulatory requirements
Assume evolving duties and responsibilities of position
Work all hours required to fulfill job duties and responsibilities (including, weekends, evenings and holidays as needed)
Travel as required
Provide coverage for other positions as requested
Perform additional duties and responsibilities as assigned by management